Why is my bill so high?

Bills increase for variable reasons, listed below are some of the most common: 

  • Leaks – toilet, faucets, slab, pipe, etc. 
  • Sprinkler System – leak, incorrect settings or broken sprinkler head. Also, if there has been a power outage and your sprinkler timer’s back-up battery is missing or dead, you may lose all of your program settings and the default settings can become active, which can potentially increase your watering days and watering times.
  • Outdoor watering hose left running.
  • Frequent refilling of swimming pool. Evaporation, wind and splashing can cause up to 1/4" to 1/2" loss of water per day in the summer and 1/8" to 1/4" per day in the winter. For pools that have automatic refillers, owners often fail to notice the amount used until their next water bill arrives.
  • Occupancy increase - Kids home during summer break, house guests during the holidays, etc.
  • Changes in daily behaviors - Hotter weather may result in extra showers, children playing in sprinklers, etc. to cool off from the summer heat.
  • Theft of service.

If you would like to have your meter read again or its devices checked, contact the Water Department at 817-427-6200.

Show All Answers

1. How do I activate water service?
2. Do you estimate my bill? I can tell no one has raised the lid on my meter box.
3. Why is my bill so high?
4. How much water does my sprinkler system use? 
5. How do I know if my sprinklers are wasting water?
6. How do I check for a water leak?
7. Will the City credit my bill if I have a leak?
8. Can I get a discount when I fill my swimming pool?
9. How do I calculate the cost to fill my swimming pool?
10. Why is the billing date different each month?
11. Where can I pay my bill?
12. Is there a charge to pay my bill with a credit or debit card?
13. Can I sign up to have my bill automatically debited from my credit card?
14. Can I pick the date that my account is to be drafted?
15. Will the City accept a temporary check as payment of the bill?
16. Why is my bill forwarded each month?
17. My water has a milky or cloudy appearance, is it drinkable?
18. My water has a different odor and taste, is it drinkable?
19. Will the City provide trash containers?