Do you estimate my bill? I can tell no one has raised the lid on my meter box.
The City reads the meters on a monthly basis and only estimates a meter if the meter box is inaccessible for variable reasons such as a vehicle on the meter box, gate locked, or covered by debris.

It is not necessary to raise the lid on the meter box to read the meter as the meters are read electronically through a device called a "Transponder” located on the top of the meter. Readings are then transmitted to the computer in the meter reading truck. The meter is read manually if the computer is unable to read the meter due to a tamper code or malfunction and generates a missed read error message.

Show All Answers

1. How do I activate water service?
2. Do you estimate my bill? I can tell no one has raised the lid on my meter box.
3. Why is my bill so high?
4. How much water does my sprinkler system use? 
5. How do I know if my sprinklers are wasting water?
6. How do I check for a water leak?
7. Will the City credit my bill if I have a leak?
8. Can I get a discount when I fill my swimming pool?
9. How do I calculate the cost to fill my swimming pool?
10. Why is the billing date different each month?
11. Where can I pay my bill?
12. Is there a charge to pay my bill with a credit or debit card?
13. Can I sign up to have my bill automatically debited from my credit card?
14. Can I pick the date that my account is to be drafted?
15. Will the City accept a temporary check as payment of the bill?
16. Why is my bill forwarded each month?
17. My water has a milky or cloudy appearance, is it drinkable?
18. My water has a different odor and taste, is it drinkable?
19. Will the City provide trash containers?