Why is my bill forwarded each month?
When your bill is forwarded it is typically due to a change of address on file with the Post Office. If someone has recently moved, check with the Post Office and see if they have an “Individual Move” or “Family Move” on file. An "Individual Move" will only forward the mail for the person listed, but a "Family Move" will forward the mail for everyone with the same last name. You can visit the local post office to get this corrected or contact the Postal Service Consumer Affairs Office in Fort Worth at 817-317-3623.

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1. How do I activate water service?
2. Do you estimate my bill? I can tell no one has raised the lid on my meter box.
3. Why is my bill so high?
4. How much water does my sprinkler system use? 
5. How do I know if my sprinklers are wasting water?
6. How do I check for a water leak?
7. Will the City credit my bill if I have a leak?
8. Can I get a discount when I fill my swimming pool?
9. How do I calculate the cost to fill my swimming pool?
10. Why is the billing date different each month?
11. Where can I pay my bill?
12. Is there a charge to pay my bill with a credit or debit card?
13. Can I sign up to have my bill automatically debited from my credit card?
14. Can I pick the date that my account is to be drafted?
15. Will the City accept a temporary check as payment of the bill?
16. Why is my bill forwarded each month?
17. My water has a milky or cloudy appearance, is it drinkable?
18. My water has a different odor and taste, is it drinkable?
19. Will the City provide trash containers?