News Flash Home
The original item was published from 2/24/2021 4:22:00 PM to 2/24/2021 4:22:54 PM.

News Flash

City News

Posted on: February 17, 2021

[ARCHIVED] Burst Water Pipes

Frozen pipe


Leak Adjustments Available for Customers With Burst Pipes

The City of North Richland Hills will allow for leak adjustments on water accounts that had significant water loss from burst pipes as a result of the winter storm. Proof of repair such as a plumber’s bill indicating the date and location of the leak must be submitted to the Water Department for consideration of a leak adjustment within 90 days of the repair being made. If you have any questions please, contact the Water Department at 817-427-6200 or email 

Feb. 17, Post:

How to Turn Off Water at Your Meter

Many residents are seeing water pipes burst from the extreme cold weather. Here are steps to cut off the water at your home, if needed: 

1. You will need a wrench, pliers or utility shut off tool.
2. Locate your meter box. This is normally close to the street in the front of your property, but could be in the rear of your property.
3. Open the box by removing the lid. Some boxes have more than one meter. Your meter will be the one located closest to your property.
4. Locate the valve on the meter within the box. You may need to remove snow or water from the box.
5. Place your tool or pliers on the valve. Turn the valve clockwise 90 degrees or until the valve can no longer be turned.

water cut off

Here is a video on how to turn off water at the meter:  

If you are unable to turn off the water and need assistance, please call us at one of these numbers:

  • 817-427-6440 
  • 817-427-6300 (during business hours)
  • 817-427-6200 (during business hours)

To keep pipes from freezing and bursting, drip water from your faucets until temperatures rise above freezing.

Facebook Twitter Email

Other News in City News

close up of mosquito

Fight the Bite

Posted on: June 2, 2023
technical difficulties - broken robot

Notice to Water Customers

Posted on: June 2, 2023
School Zone Flasher

Word on the Streets

Posted on: June 1, 2023
Mike Young

Interim Police Chief

Posted on: May 25, 2023
Lane Closed Sign

Glenview Drive Improvements

Posted on: May 22, 2023
K9 Luca wearing vest

K-9 Program

Posted on: May 22, 2023
Dispatcher Chelsea Duncan presented certificate of recognition

Special Recognition

Posted on: May 18, 2023
seal (web).jpg

Oaths of Office

Posted on: May 18, 2023
shovels and EDA sign

Iron Horse Boulevard Improvements

Posted on: May 18, 2023
NRH2O slides

Summer Fun Starts Now!

Posted on: May 12, 2023
seal (web).jpg

Compliance Court

Posted on: May 11, 2023
Fire Employees recognized

Special Recognition

Posted on: May 11, 2023
Vote Here Sign


Posted on: May 7, 2023


Posted on: May 5, 2023
Street Maintenance - slurry seal being placed on asphalt street

Preventive Street Maintenance Program

Posted on: April 25, 2023
Jimmy Perdue

Police Chief Announces Retirement

Posted on: April 21, 2023

Property Value Notices

Posted on: April 19, 2023
road work ahead

Bedford Euless Road Improvements

Posted on: April 19, 2023
70th Anniversary Seal

NRH Celebrates 70th Anniversary

Posted on: March 31, 2023
seal (web).jpg

Annual Comprehensive Financial Report

Posted on: March 21, 2023
Peppa Pig Theme Park DFW logo

Peppa Pig Theme Park Coming to NRH

Posted on: March 7, 2023
water meter and app

New Water Meters

Posted on: February 28, 2023

R-Spirit Awards

Posted on: February 23, 2023
seal (web).jpg

Charter Amendment Election

Posted on: February 14, 2023
B&B movie theater building and sign

Grand Opening

Posted on: January 9, 2023
seal (web).jpg

Charter Review Task Force

Posted on: January 10, 2023
Trash cans

Garbage & Recycling Fee Change

Posted on: January 4, 2023
2022 Year in Review

2022 Year in Review

Posted on: December 27, 2022
Traffic Signal Ahead sign

New Traffic Signal

Posted on: November 16, 2022
K9 Luka and Officer Boyd

New K9 Joins NRHPD

Posted on: September 14, 2022

TEXRail Parking

Posted on: August 11, 2022

Homestead Exemption

Posted on: June 28, 2022
Street icon

2020 Bond Program

Posted on: November 4, 2020
City Point Rendering

City Point Development

Posted on: December 18, 2019