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The original item was published from 2/23/2021 8:23:00 AM to 2/28/2021 12:00:11 AM.

News Flash

City News

Posted on: February 15, 2021

[ARCHIVED] Water Update

water tower

Monday, Feb. 22 Resume Normal Water Use

NRH water customers may resume normal water use. The supply of water coming to NRH has returned to normal levels, and the amounts of water in our water storage tanks are also back to normal. Thank you for doing your part to conserve over the past several days. Your collective efforts made a difference and we were able to continue supplying water to our community. Thank you.

Saturday, Feb 20 Continue Water Conservation 

Thank you NRH for your continued conservation efforts. We have had a lot of questions as to why car washes are operating. City of NRH and Trinity River Authority requests all customers, including businesses, continue to conserve water through the weekend, however at this time we are not requiring that any businesses close. Most drive through car washes recycle their water as a cost saving measure, so they are not using as much as it may seem.

Friday, Feb. 19 at 5 p.m. BOIL ADVISORY LIFTED / Continue Conservation Through Weekend

The boil water advisory for North Richland Hills has been lifted, however water conservation efforts should remain in place through the weekend. The amount of water supplied to North Richland Hills from Fort Worth improved today, however North Richland Hills’ other water supplier – the Trinity River Authority – is still working to keep up with current water treatment demands. All customers should continue conservation efforts through the weekend. To report a water main break or other water emergency, contact 817-427-6440.


  • Use water for essential purposes 
  • Drinking and cooking
  • Showering (limit duration)
  • Flushing toilets 
  • Do not leave faucets dripping
  • Turn off the water while brushing your teeth
  • Minimize use of appliances that use a lot of water, such as dishwashers and washing machines
  • Eliminate outdoor water use and make sure sprinkler systems are turned off
  • Check for leaks


  • Turn off outdoor fountains
  • Curtail any activities that involve the use of large amounts of water
  • Use recycled water where possible
  • Make sure all sprinkler systems are turned off
  • Check for leaks

The boil water advisory for North Richland Hills had been in place Thursday afternoon through Friday afternoon out of an abundance of caution. At no time did we receive notice of contaminants in our water.

Water Distribution ***UPDATED***  Gateway Church (7501 Davis Blvd) and NRH have partnered to distribute bottled water to those who are still without due to plumbing issues. Today from 1:00 - 3:00 pm, residents can swing by and grab one case of water per family. Enter on Davis Blvd. side and go to the back of the building for drive thru pick up. You can then exit onto Starnes. 

Friday, Feb. 19 at 2 p.m. Water Update

While the supply of water from Fort Worth to NRH has improved, North Richland Hills’ other water supplier – the Trinity River Authority – is still facing a water crisis and therefore North Richland Hills water customers remain under the mandatory water conservation and boil advisory. The boil advisory is out of an abundance of caution. We have not received any formal notice of contaminants in our water. We will provide another update on the water to our residents before the end of the day.

Friday, Feb. 19 at 10 a.m. Water Update

As of Friday morning, the Mandatory Water Conservation & Boil Advisory remains in effect in North Richland Hills. The water supply from Fort Worth to our city is increasing and we are doing numerous water quality tests. As this point we are optimistic that water supply/quality issues will be resolved quickly.

Thursday Feb. 18 at 2:00 p.m. WATER EMERGENCY Mandatory Conservation & Boil Advisory

Until further notice, ALL NRH water customers should use water for emergency purposes only and are advised to boil water before consumption. Emergency purposes includes drinking, cooking, flushing, and other safety reasons. Stop dripping water at the faucets, if you currently have heat in your home. Delay using showers, baths, washing machines and dishwashers until this water crisis has ended. If you see broken water lines in your neighborhood, please report immediately to 817-427-6440.

Current demand is outpacing supply. The water emergency is due to a limited supply of water coming to us from the City of Fort Worth and Trinity River Authority. Power issues, coupled with a large number of water main breaks has severely limited their ability to continue providing NRH and other area cities that they serve. Because of this we cannot guarantee continued water pressure, impacting the quality of water in our system. If customers fail to conserve it is possible the city could run out within 48 hours.

Monday, Feb. 15 Conserve Water

Power outages are impacting the city’s water pumping stations. Until further notice, please conserve water by not using your dishwasher, washing machine, shower, etc. Sprinkler systems should already be off as well. Limit water consumption to what you need for drinking and sanitation. A slow drip at the faucet to keep you water pipes from freezing is ok. We are working to get systems back up and running as soon as possible. We will provide updates as soon as they become available.

At this time, NRH residents do NOT need to boil water. NRH customers are not impacted by the boil water notice issued by Fort Worth or neighboring cities. Our water supply remains safe for consumption.

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