Payment Options

Billing Cycle

City of North Richland Hills utility bills are sent out once a month in eight cycles. The bill date will fall on a Tuesday or Friday, depending on what area of town you live in. The bill is due 20 calendar days after the bill date. A late charge of 10% will be applied to all accounts that become delinquent. The minimum charge for residential accounts is $2.50 and $15 for commercial customers. Senior citizens are exempt from penalties.

Payment Options


Pay or view your bill online. Any payments made after 5:00 p.m. will be processed the next day.

By Phone

The telephone payment system is available 24 hours a day, seven days a week. To pay your bill by phone, please call 844-531-5742.

By Mail

To pay your bill by mail, please use the envelope included with your bill. Please enclose the bottom portion of your bill along with a personal check or money order:
City of North Richland Hills
P.O. Box 820609
North Richland Hills, TX 76182-0609

In Person at City Hall

Payments can be made in person between the hours of 8 a.m. and 5 p.m. Monday through Friday at the Water Department, on the first floor of City Hall:
4301 City Point Drive
North Richland Hills, TX 76180

Drop Box at City Hall

For your convenience, a drop box is also available 24-hours a day in our parking lot at 4301 City Point Drive.
Drop Box Location

At Fidelity Express

Customers can pay their water bill in person at nearly 20 Fidelity Express pay stations. The cost of the service is $1.50 per transaction. These walk-in locations accept cash, check or money orders. View a list of authorized Fidelity Express payments sites.

By Bank Draft

To sign up for bank drafting, please complete the bank draft form and mail it with a voided check to:
City of North Richland Hills
P.O. Box 820609
North Richland Hills, TX 76182-0609