Monday, Tuesday, Thursday, Friday 7:30 a.m. to 5:30 p.m.
Wednesday 7:30 a.m. to 6:30 p.m.
24-hour telephone payment system: 844-531-5742
To transfer service within the City of North Richland Hills, contact our office at 817-427-6200 twenty-four hours in advance to schedule a disconnect at the old address and activation of services at the new address.
Be prepared to provide the last four digits of your social security number for identification purposes, your account number, your new address, and your service start/disconnect dates. Service can only be on at both addresses for no more than 5 days. If service is needed on longer at the old address, a new deposit is required for the new service location. A service charge will be included on your first bill at the new address.