Water Department

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  1. Chart

    Average Consumption

    See how your monthly water use compares to the average NRH residential water customer. Read on...
  2. Water Meter

    Annual Meter Replacement Project

    Each year as part of the regular maintenance and upkeep of our water system infrastructure, the city replaces older water meters that are nearing the end of their useful life. Read on...
  3. Hot Sun

    Reduce Water Use this Summer

    Before higher summer water bills arrive, encourage everyone in your family to be mindful about water and to reduce their use. Read on...
  4. Sprinkler

    Sprinkler System Checkup

    Your irrigation system requires check-ups and maintenance to ensure it’s operating efficiently. Checking your system before you ramp up watering this spring and summer can help you save water and money. Read on...
  5. Meter

    Your Water Meter

    Your water meter provides information on how much water your family uses and can help identify possible leaks. Read on...
  6. Know Your Watering Schedule

    Water Conservation

    NRH limits outdoor watering to no more than twice per week and encourages customers to conserve water whenever possible. Learn more...
  7. Defend your drains

    Defend Your Drains

    Grease, wipes and other products can cause costly problems for your home’s plumbing system and for the city’s sanitary sewer system. Learn more...
  8. Water Faucet

    About NRH Water

    Learn about where your water comes from and what it costs. Read on...
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About Us

The City of North Richland Hills takes pride in providing quality water and sewer utility services to more than 21,000 residential and business customers. The water provided by the city consistently meets or exceeds all state and federal drinking water requirements. The City of North Richland Hills purchases its drinking water, as well as sewer treatment services, from the City of Fort Worth and the Trinity River Authority as a wholesale customer.

All water and sewer operations, maintenance and customer services are provided in an efficient manner and have effectively kept pace with the growth of our community. The city strives to provide these important services to customers at the lowest price possible. 

Water Office 

The Water Office is responsible for setting up new accounts, reading meters and processing bills and payments. Questions about establishing new service, disconnecting service or billing should be directed to the Water Office at 817-427-6200. 

Public Works Utility Division

The Public Works Department Utility Division is responsible for maintenance of the city's water and sewer infrastructure. This includes the water mains, water storage tanks, pump stations, lift stations and sewer lines located in our community. Water and sewer main leaks should be reported to the Utility Division at 817-427-6440. Before 7:30 a.m. and after 4:30 p.m., please call dispatch at 817-281-1000 to report a water or sewer emergency and they will contact the appropriate people to respond. 

Municipal Drainage Utility System

The Municipal Drainage Utility System (“the system”) was established in the public interest to protect the health and safety of citizens from loss of life and property caused by surface water overflows and surface water stagnation.  In September 1991, the North Richland Hills City Council adopted Ordinance No. 1741, establishing the system and related fees.  The system fees, or Drainage Fees, are a dedicated source of revenue used to fund drainage maintenance, as well as the design and installation of drainage infrastructure to address current and future drainage needs.  The system is separate from the Water System and Sanitary Sewer System.  The North Richland Hills Public Works department is responsible for the installation, operation, and maintenance of drainage infrastructure and right-of-way through the city.

Proposed Municipal Drainage Utility System Fee Changes

The current system fees were established when the system was created in 1991 and have remained constant until 2019.  Staff conducted an analysis of the system fees considering the average annual rate of inflation since 1992, a market analysis of the average Equivalent Residential Unit of similarly situated cities, and an increase in customers and uses of the benefited properties, which indicate growth of a 44% increase in residential customers and single family lots, and a 66% increase of non-residential customers.  As a result, a fee increase has been proposed.

A public hearing will be held to receive public input on the proposed increase at the regularly scheduled City Council meeting:

Monday, August 26, 2019 at 7:00 PM
NRH City Hall – City Council Chamber
4301 City Point Drive
North Richland Hills, Texas 76180

This public hearing was advertised in the Fort Worth Star Telegram on July 26, 27 and 29, 2019.  A copy of this notice, including proposed Ordinance No. 3594, can be found here: Notice of Public Hearing.

A comparison of current Municipal Drainage Utility System fees to the proposed fees can be found here: Drainage Fee Comparison.

A copy of Ordinance No. 1741, which established the Municipal Drainage Utility System in September 1991, can be found here: Ordinance No. 1741. 

Water Conservation Schedule.jpg
  1. Angel Holbert

    Customer Service Manager

  2. Water Department

    Physical Address
    4301 City Point Drive
    North Richland Hills, TX 76180


    Phone: 817-427-6200
    Fax: 817-427-6202

    Office Hours

    Monday - Friday
    8:00 a.m. - 5:00 p.m.
    Closed on Labor Day, Sept. 2.

    Telephone Service

    Monday, Tuesday, Thursday, Friday
    7:30 a.m. to 5:30 p.m.

    7:30 a.m. to 6:30 p.m.

    24 hour telephone payment system: 844-531-5742

  3. Water System Maintenance / Water Quality

    Phone: 817-427-6440

  4. Kenneth Garvin

    Utility Superintendent