- City Services
- Water Department
NOTICE TO CUSTOMERS
We are currently experiencing technical difficulties with our online water bill payment system. Our software vendor is working hard to correct the problem, and we hope to be up and running again soon. Please try again later. Payments can still be made by cash or check at the Water Office on the first floor of City Hall during normal business hours. Thanks for your patience! Late fees will not be assessed during this time.
New Water MetersThe city will be replacing water meters later this year and implementing a new portal that provides customers with detailed usage data and leak detection alerts. Read on...
Sprinkler System CheckupYour irrigation system requires check-ups and maintenance to ensure it’s operating efficiently. Checking your system before you ramp up watering this spring and summer can help you save water and money. Read on...
Water ConservationNRH limits outdoor watering to no more than twice per week and encourages customers to conserve water whenever possible. Learn more...
Garbage & Recycling Fee ChangeEffective Feb. 1, Republic Services will increase its monthly fee for garbage and recycling collection services by 4.90%. Read on...
Wipes Clog PipesGrease, wipes and other products can cause costly problems for your home’s plumbing system and for the city’s sanitary sewer system. Read on...
Your Water MeterLearn where to find your water meter, how to check for leaks, and how to shut off water to your home. Read on...
About NRH WaterLearn about where your water comes from and what it costs. Read on...
The City of North Richland Hills takes pride in providing quality water and sewer utility services to more than 22,500 residential and business customers. The water provided by the city consistently meets or exceeds all state and federal drinking water requirements. The City of North Richland Hills purchases its drinking water, as well as sewer treatment services, from the City of Fort Worth and the Trinity River Authority as a wholesale customer.
All water and sewer operations, maintenance and customer services are provided in an efficient manner and have effectively kept pace with the growth of our community. The city strives to provide these important services to customers at the lowest price possible.
The Water Office is responsible for setting up new accounts, reading meters and processing bills and payments. Questions about establishing new service, disconnecting service or billing should be directed to the Water Office at 817-427-6200.
Please Update Your Contact Information
If you have changed your telephone number since opening your utility account, please contact our office at 817-427-6200 to provide updated information. It is important to ensure that the telephone contact information associated with your account is current. The City may contact you by telephone if:
- a leak is identified at the property that would require water service to be temporarily turned off;
- there is an issue with your account or payment ;
- your account becomes delinquent, at which time the City provides notification of a pending service disconnection for non-payment; and
- the City sends an informational broadcast to its utility customers related to water service interruptions or other water service issues in your area.
Notice of Disclosure of Water Customer Information
In compliance with HB 872 passed by the 87th Texas Legislature, personal information and information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, will now automatically be maintained as confidential by the Water Department, unless requested by the customer or otherwise required by law. Customers are no longer required to request that the Water Department maintain this information as confidential.
Customers still have the option of requesting that the information be released by completing the Customer Information Disclosure Form or submitting a written request to the Water Department. All requests must be emailed to email@example.com or mailed to Attention: Water Department, PO Box 820609, North Richland Hills, Texas 76182-0609.
Public Works Utility Division
The Public Works Department Utility Division is responsible for maintenance of the city's water and sewer infrastructure. This includes the water mains, water storage tanks, pump stations, lift stations and sewer lines located in our community. Water and sewer main leaks should be reported to the Utility Division at 817-427-6440. Before 7:30 a.m. and after 4:30 p.m., please call dispatch at 817-281-1000 to report a water or sewer emergency and they will contact the appropriate people to respond.
Municipal Drainage Utility System
The Municipal Drainage Utility System (“the system”) was established in the public interest to protect the health and safety of citizens from loss of life and property caused by surface water overflows and surface water stagnation. In September 1991, the North Richland Hills City Council adopted Ordinance No. 1741, establishing the system and related fees. The system fees, or Drainage Fees, are a dedicated source of revenue used to fund drainage maintenance, as well as the design and installation of drainage infrastructure to address current and future drainage needs. In August 2019, through passage of Ordinance No. 3594, the City Council modified these fees for the first time since the system's inception in 1991.
The system is separate from the Water System and Sanitary Sewer System. The North Richland Hills Public Works department is responsible for the installation, operation, and maintenance of drainage infrastructure and right-of-way through the city.
Angel HolbertCustomer Service Manager
Water DepartmentPhysical Address
4301 City Point Drive
North Richland Hills, TX 76180
4301 City Point Drive North Richland Hills TX 76180
Phone: 817-427-6200Fax: 817-427-6202
Monday - Friday
8:00 a.m. - 5:00 p.m.
We will be closed on May 29 for Memorial Day.
Monday, Tuesday, Thursday, Friday
7:30 a.m. to 5:30 p.m.
7:30 a.m. to 6:30 p.m.
24-hour telephone payment system: 844-531-5742
Water System Maintenance / Water QualityPhone: 817-427-6440
Monday - Friday
7:30 a.m. - 4:30 p.m.
For after hours water / sewer emergencies, call 817-281-1000.
Kenneth GarvinUtility Superintendent