The City of North Richland Hills takes pride in providing quality water and sewer utility services to more than 21,000 residential and business customers. The water provided by the city consistently meets or exceeds all state and federal drinking water requirements. The City of North Richland Hills purchases its drinking water, as well as sewer treatment services, from the City of Fort Worth and the Trinity River Authority as a wholesale customer.
All water and sewer operations, maintenance and customer services are provided in an efficient manner and have effectively kept pace with the growth of our community. The city strives to provide these important services to customers at the lowest price possible.
The Water Office is responsible for setting up new accounts, reading meters and processing bills and payments. Questions about establishing new service, disconnecting service or billing should be directed to the Water Office at 817-427-6200.
Public Works Utility Division
The Public Works Department Utility Division is responsible for maintenance of the city's water and sewer infrastructure. This includes the water mains, water storage tanks, pump stations, lift stations and sewer lines located in our community. Water and sewer main leaks should be reported to the Utility Division at 817-427-6440. Before 7:30 a.m. and after 4:30 p.m., please call dispatch at 817-281-1000 to report a water or sewer emergency and they will contact the appropriate people to respond.
Municipal Drainage Utility System
The Municipal Drainage Utility System (“the system”) was established in the public interest to protect the health and safety of citizens from loss of life and property caused by surface water overflows and surface water stagnation. In September 1991, the North Richland Hills City Council adopted Ordinance No. 1741, establishing the system and related fees. The system fees, or Drainage Fees, are a dedicated source of revenue used to fund drainage maintenance, as well as the design and installation of drainage infrastructure to address current and future drainage needs. The system is separate from the Water System and Sanitary Sewer System. The North Richland Hills Public Works department is responsible for the installation, operation, and maintenance of drainage infrastructure and right-of-way through the city.
Proposed Municipal Drainage Utility System Fee Changes
The current system fees were established when the system was created in 1991 and have remained constant until 2019. Staff conducted an analysis of the system fees considering the average annual rate of inflation since 1992, a market analysis of the average Equivalent Residential Unit of similarly situated cities, and an increase in customers and uses of the benefited properties, which indicate growth of a 44% increase in residential customers and single family lots, and a 66% increase of non-residential customers. As a result, a fee increase has been proposed.
A public hearing will be held to receive public input on the proposed increase at the regularly scheduled City Council meeting:
Monday, August 26, 2019 at 7:00 PM
NRH City Hall – City Council Chamber
4301 City Point Drive
North Richland Hills, Texas 76180
This public hearing was advertised in the Fort Worth Star Telegram on July 26, 27 and 29, 2019. A copy of this notice, including proposed Ordinance No. 3594, can be found here: Notice of Public Hearing.
A comparison of current Municipal Drainage Utility System fees to the proposed fees can be found here: Drainage Fee Comparison.
A copy of Ordinance No. 1741, which established the Municipal Drainage Utility System in September 1991, can be found here: Ordinance No. 1741.
Angel HolbertCustomer Service Manager
Water DepartmentPhysical Address
4301 City Point Drive
North Richland Hills, TX 76180
4301 City Point Drive North Richland Hills TX 76180
Phone: 817-427-6200Fax: 817-427-6202
Office HoursMonday - Friday
8:00 a.m. - 5:00 p.m.
Closed on Labor Day, Sept. 2.
Telephone ServiceMonday, Tuesday, Thursday, Friday
7:30 a.m. to 5:30 p.m.
7:30 a.m. to 6:30 p.m.
24 hour telephone payment system: 844-531-5742
Water System Maintenance / Water QualityPhone: 817-427-6440
Kenneth GarvinUtility Superintendent