Public Information / Records

Public Information Request Center

Use link above to submit a request for public information.


Frequently Requested Records

The city receives the same request each month for various permits and reports.  A monthly report will be generated on the first day of the month for the previous month for the frequent requests below:
Accident Reports
Building Permits
Certificate of Occupancy
High Grass Cases
Residential Code Violations
Structure Fire Loss Report  
Substandard Building Active Cases


Notice of Disclosure of Water Customer Information:  In compliance with House Bill 872, passed by the 87th Texas Legislature on April 21, 2021; personal information and information regarding customer usage, services, and billing, including amounts billed or collected for utility usage is deemed confidential.

Public Information Request 

Senate Bill No. 944, approved during the 86th Legislative Session, allows governmental agencies to designate a single e-mail address, single mailing address, single hand delivery address and electronic submission through the governmental body’s website to receive Public Information Act (“PIA”) requests.  

On October 12, 2020 the North Richland Hills City Council approved Resolution 2020-037 aligning the city’s current practice of receiving Public Information Act requests with Senate Bill No. 944. Please choose one of the below approved methods to submit your request for public information.

  1. Electronic submission through the City’s website “Public Information Request Center”
  2. One electronic email address;
  3. One mailing address:

City of North Richland Hills
Office of the City Secretary/Chief Governance Officer
P.O. Box 820609
North Richland Hills, Texas 76182

4. Hand delivery address during business hours:

City of North Richland Hills
Office of the City Secretary/Chief Governance Officer
4301 City Point Drive
North Richland Hills, Texas 76180

Public Information Act

The Public Information Act provides the public the right to request access to city records either for public inspection or to obtain copies (fee applies).   

A municipality must make a good faith effort to provide access or copies of requested city records in a "prompt" manner.  The Act states "promptly means that a governmental body may take a reasonable amount of time to produce the information, but may not delay."

A governmental body is not required to create new information, do legal research or answer questions. A governmental body is only required to provide access or copies of city records that are already in existence.