Behavioral Health and Resources 

The North Richland Hills Police Department's Behavioral Health and Resources Section is designed to assist those in our community who may be experiencing a mental health crisis. 

The unit consists of a team with a specially trained mental health professional alongside a TCOLE-certified mental health peace officer. They are available to assist in a variety of ways. The goal of the unit is to reduce the stigma of mental health, mitigate the fear associated with law enforcement, and provide a coordinated response to those in need. 

The Behavioral Health team: 

  • Responds to calls for service involving those who are experiencing a mental health crisis
  • Performs follow-ups in-home and via phone to assist in the coordination of resources
  • Assist with SWAT calls as a resource 

We work alongside community partners to improve the response to individuals with mental illness and intellectual/developmental disorders and strive to develop strategies that assist the community members of North Richland Hills. 

The team also provides Crisis Intervention Training (CIT) and Mental Health Peace Officer Certification (MHPO) training to officers, as well as oversees the Peer Support Program for internal staff. 

What to Expect

The goals of the Behavioral Health Unit are to reduce the stigma attached to mental health and mitigate the fear associated with law enforcement. We approach our work with these goals at the forefront to promote the safety and dignity of those experiencing crisis within our community. All interactions with the Behavioral Health and Resources Section are confidential in nature, including reports and resolutions. 

If 9-1-1 is called, the Behavioral Health and Resources team may respond if the incident involves mental health concerns or a variety of crises. When working with our team, they will arrive in an unmarked police vehicle and plain clothes. A variety of assessments will be completed, including danger to self or others. If individuals meet the criteria for danger to self or others, as referenced in Health and Safety Code 573, the individual may be placed under emergency detention and brought to the closest appropriate hospital for an evaluation. If the individual does not pose a risk to themselves or others and, thus, does not meet the criteria for emergency detention, then additional resources will be provided to them or their family members. 

The team will follow up with individuals in person or by phone to ensure we work to meet any unmet needs. 


A list of resources is available to assist with a variety of mental health crisis needs. 

Please click HERE to learn more. 

  1. Behavioral Health and Resources

    Emergency Phone: 817-335-3022

    If you are experiencing a mental health emergency, please use the above emergency number. 

  2. Police Department

    Physical Address
    4301 City Point Drive
    North Richland Hills, TX 76180

    Emergency Phone: 9-1-1

Informational Brochure

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