Mandatory Stage 1 Conservation
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Customer Service Manager
7301 NE Loop 820
North Richland Hills,
Monday - Friday
8:00 a.m. - 5:00 p.m.
Monday, Tuesday, Thursday, Friday
7:30 a.m. to 5:30 p.m.
7:30 a.m. to 6:30 p.m.
Water & Sewer Utility Service
The City of North Richland Hills takes pride in providing quality water and sewer utility services to more than 19,000 residential and business customers. The water provided by the city consistently meets or exceeds all state and federal drinking water requirements. The City of North Richland Hills purchases its drinking water, as well as sewer treatment services, from the City of Fort Worth and the Trinity River Authority as a wholesale customer.
All water and sewer operations, maintenance and customer services are provided in an efficient manner and have effectively kept pace with the growth of our community. The city strives to provide these important services to customers at the lowest price possible.
Utility Customer Service Department
The Utility Customer Service Department is responsible for setting up new accounts, reading meters and processing bills and payments. Questions about establishing new service, disconnecting service or billing should be directed to Utility Customer Service at 817-427-6200.
Public Works Utility Division
The Public Works Department Utility Division is responsible for maintenance of the city's water and sewer infrastructure. This includes the water mains, water storage tanks, pump stations, lift stations and sewer lines located in our community. Water and sewer main leaks should be reported to the Utility Division at 817-427-6440. Before 7:30 a.m. and after 4:30 p.m., please call the Police Department at 817-427-7000 to report a water or sewer emergency. The Police Department will contact the appropriate people to respond.
Read about the North Richland Hills Public Works Department