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Building Inspections & Permits

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1. Do contractors have to register with the City?

Every contractor performing construction work requiring permits and inspections must be registered with the City. Registration is completed in person at the Planning & Development Department located at City Hall, 7301 NE Loop 820. There is an $90 annual registration fee for all contractors except plumbers.

2. What type of work requires a building permit?

Basically any new, remodeling, enlarging, altering, addition or demolition to buildings and structures will require a permit. Many construction repairs also require a building permit depending on the extent of the repair. There are some miscellaneous type projects that will require permits which include, but are not necessarily limited to fencing, driveways, decks over 30 inches in height, some satellite dishes, lawn irrigation systems, retaining walls and some portable buildings. For clarification, please check with the Customer Service Assistants by calling 817-427-6300.

3. What is a Certificate of Occupancy?

A Certificate of Occupancy (commonly referred to as a C/O) is a document that is issued by the Building Official. The C/O contains information concerning the owner/tenant of the property, the address, the building code use classification, type of construction and the name of the zoning use of the property. The C/O is required to be posted in a conspicuous place at the location for which it is issued.

4. When is a Certificate of Occupancy required?

A Certificate of Occupancy is required for new construction, addition or remodeling to existing commercial buildings; for a change of use of a building or land to a different use; for a change in the ownership or tenant of a building; or for a change in the business name.

5. Must I obtain a Fire Inspection prior to obtaining a Certificate of Occupancy?

Yes, you must contact the Fire Department Fire Marshal's Office to schedule a fire inspection prior to obtaining a Certificate of Occupancy. The Certificate of Occupancy will not be issued until this inspection has been completed. The fire department number for setting up an inspection is 817-427-6900.

6. How long does it take to get a building permit?

It is the goal of the department to conduct an initial review of all residential submittals within 5 working days. It is the goal of the department to conduct an initial review of all commercial submittals within 15 working days.

7. How many sets of plans must I submit for review?

Submit 2 complete sets of plans for residential projects. Submit 3 sets of complete plans for commercial projects. Commercial projects with food sales require 4 sets of plans.

8. How do I schedule an inspection?

Requests for inspections may be left on our voice mail message center, interactive voice response unit (IVR), or online. The message center phone number is 817-427-6333 and the IVR number is 817-427-6314. Requests are received 24-7. When leaving a voice message, please leave the entire permit number, the street address and the type of inspection requested. Inspection requests received before 8:00 a.m. any working day are typically performed by the close of the business day in most cases. On-line Inspection Request

9. Do contractors have to register with the City?

Every contractor performing construction work requiring permits and inspections must be registered with the City. Registration is completed in person at the Planning & Development Department located at City Hall, 7301 NE Loop 820. There is an $89 annual registration fee for all contractors except plumbers.

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Code Red

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1. How does CodeRED work?

CodeRED delivers the important message through a high-speed telephone calling system to a specific geographical area of the City, or to the entire community. City staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses and a pre-recorded message will be sent out via the telephone with information about the incident and possibly instructions for citizens. The CodeRED system will deliver messages to persons who answer their phones, and also to voicemail and answering machines. When there is no answer at a telephone number, CodeRED will attempt to deliver messages three times before deleting from the queue.

2. What does a CodeRED message sound like?

CodeRED messages will always begin with the statement: "This is a message from the City of North Richland Hills." The message will provide information about the situation. Depending on the situation, the message may also provide instructions for residents to stay indoors, shelter in place, or evacuate to a designated location.

3. What should I do if I receive a CodeRED message?

If you receive a CodeRED telephone message please:
• Listen Carefully
• Follow Instructions
• Don't hang up until you hear the whole message (the message will not be repeated)
• DO NOT call 9-1-1 unless instructed to do so (You will only tie up emergency lines).

4. Is my telephone number already included in the CodeRED system?

The CodeRED database includes telephone information provided by a variety of sources such as utility providers and credit bureaus, but it does not necessarily contain 100% of the telephone numbers in our community. No one should automatically assume his or her telephone number is included. All North Richland Hills businesses should register, as well as all individuals who have unlisted phone numbers, those who have changed their phone number or address within the last year, and those who use a cellular phone as their home phone. Registration can be completed by clicking on this link: Code Red Registration

5. Can I verify that I am registered?

If you’ve received calls in the past regarding severe weather, then you are already registered in the CodeRED alert notification system. The latest Code Red notification was sent on April 3, 2012. If you did not receive this call, please submit your information: Code Red Registration

6. Will the system work with cell phones?

Yes. But, your cell phone number needs to be associated in the database with your North Richland Hills address.

7. Is CodeRED the only means of emergency notification?

No. CodeRED is only part of the notification process. The City will also continue to utilize its outdoor warning system, the City web site, Citicable NRH and local media to provide information to residents about emergency situations.

8. Who can I contact for more information about CodeRED?

If you have a comment or question about the CodeRED Emergency Notification System, please call the office of Emergency Management at 817-427-6969.

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Detention Services

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1. Where is the North Richland Hills Joint Detention Facility (Jail) and when is it open?

The North Richland Hills Joint Detention Facility is located at 7301 N.E. Loop 820, North Richland Hills, TX 76180. The Detention Facility is open 24 hours a day, 7 days a week.

2. Where is the Tarrant County Jail?

The Tarrant County Jail is located at 100 N. Lamar Street in Fort Worth, TX.

3. How can I find out if someone is in the North Richland Hills Joint Detention Facility (Jail)?

Call 817-427-7000 and select option #3. Detention Officers can provide information on a limited basis.
In person: Contact the North Richland Hills Detention Facility staff in the North Richland Hills Police Department lobby at 7301 N.E. Loop 820, North Richland Hills, TX 76180.

4. What does it mean when a person is “booked” into the North Richland Hills Joint Detention Facility (Jail)?

This is an administrative process documenting an inmate’s entrance into the Detention Facility. The process includes collecting information such as the person’s name, address, reason for the arrest and inventorying personal property. A photograph and fingerprints are taken as well.

5. What occurs during an arraignment?

An arraignment is a formal meeting between a judge and an inmate. The judge informs the inmate of his or her charge(s), reads the inmate his or her rights, and advises the inmate of the bond amount. If the inmate qualifies, an attorney is also appointed during arraignment.

6. When are inmates arraigned?

Arraignments are generally held daily between 7:00 a.m. and 10:00 a.m., but may occur at alternate times to accommodate magistrate schedules.

7. When may I visit an inmate?

Visitation generally occurs daily, from 1:00pm - 5:00pm and 7:00pm - 6:00am. Contact the Detention Center at 817-427-7000 (option #3) as visitation is subject to change or cancellation without notice. Visitation is on a first-come, first-serve basis and there are no waiting lists. Visitation is limited to ten minutes with a maximum of two people allowed per visit.

Visitation requirements are: Visitors must be appropriately dressed;be at least 18 years of age; present a valid State or U.S. Government issued photo identification that includes the name and date of birth; and have no outstanding arrest warrants.

An inmate becomes eligible for visitation once he/she has been incarcerated for a minimum of 24 hours and does not have any special restrictions (awaiting transfer, pending investigation, etc.).

8. What items may I bring an inmate?

Personal items of convenience may not be contributed to the inmate’s property unless authorized by the Detention Facility Manager. Inmate prescription medication will be accepted and dispensed in the prescribed manner.

9. How can I get an inmate's property?

Inmates may release their personal property to a person of their choosing. Persons receiving property must understand that they are accepting all items with the exception of the inmate's clothes and prescribed medication. Persons receiving property must possess a valid State or U.S. Government issued photo identification such as a driver's license.

10. May an inmate make free phone calls?

Inmates are allowed to place limited free telephone calls once the booking process has been completed.

11. Where are impounded vehicles stored?

Contact AA Wrecker Service, 5709 Denton Hwy # B Haltom City, TX 76148 (817) 656-0104.

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Fire & EMS

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1. How do I obtain copies of ambulance reports?

The City of North Richland Hills contracts with Intermedix to provide all EMS billing and patient records for our Fire Department Ambulance Service. If you have questions concerning your ambulance bill or need a copy of your patient record, please call Intermedix at 1-866-398-8999

2. How do I obtain a fire report?

Contact the Fire Administration office at 817-427-6900 and state what report you are seeking. There is a fee associated with the report.

3. How do I sign up for a CPR class?

Please refer to the CPR Training page. CPR Training

4. What is the best type of fire extinguisher for my home?

A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least a 2A- 10 BC on the label. This type of extinguisher can be used on many of the common fires in the home. It is recommended that an extinguisher be installed in the kitchen and garage.

5. How do I request a fire safety program?

All fire safety programs are scheduled through the Fire Prevention Division. Please call 817-427-6900.

6. Who can I contact regarding the disposal of household chemicals?

Please refer to the Environmental Resources page. Household Hazardous Waste Disposal

7. Why does a fire truck respond with the ambulance?

The City of North Richland Hills prides itself on the delivery of state of the art emergency medical services to our community. The ambulance and fire trucks are staffed by cross trained firefighter/paramedics. A fire truck is dispatched with the ambulance on many calls for various reasons. In some instances, the fire truck may be closer and can initiate medical care before the arrival of the ambulance. North Richland Hills uses very aggressive pre-hospital emergency care treatments and the fire truck and ambulance crews together make a highly efficient team to provide you with an unsurpassed level of care.

8. What is an ISO rating and what is the City of North Richland Hills ISO rating?

The Insurance Services Organization (ISO) is an advisory organization and the principle provider of rating and statistical information used by the insurance industry in the United States. Quality of public fire protection is one of the items of statistical information the ISO provides to the insurance industry. Under the Public Protection Class (PPC) program, the City of North Richland Hills has achieved a rating of 2 on a scale of 1 to 10, with 1 being the most desirable rating. Lower homeowners insurance rates are available as the city improves its PPC rating.

9. Is my personal information protected from disclosure?

The North Richland Hills Fire Department is required by law to maintain the privacy of certain confidential health care information, known as Protected Health Information (PHI) and to provide you with a notice of our legal duties and privacy practices with respect to your PHI. Privacy Notice

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Garbage & Recycling

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1. Will the City provide trash containers?

The City does not provide containers. Garbage must be containerized in a can, bag or box which is securely closed to prevent the scattering of the contents and to render the contents inaccessible to insects, rodents and other animals. The containers must not be larger than 33 gallons and weigh less than 50 pounds.

2. How do I report a missed pick up?

There are a couple of ways to report a missed pickup:

• Contact Duncan Disposal directly by calling 817-317-2450 and reporting the missed pick up or by entering a general inquiry on their website by clicking the link below.

• Contact Utility Customer Service at 817-427-6200 and they will call Duncan Disposal or enter a general inquiry on your behalf. Duncan Disposal Website

3. How do I get an extra recycle bin?

Extra recycle bins are available for a fee of $10.90 plus tax and can be picked at the Utility Customer Service Office at City Hall, 7301 NE Loop 820.

4. How do I get a dumpster for my business?

Upon request Duncan Disposal, the City's provider of garbage and recycling collection services, will provide containers for acceptable waste or recyclable materials on any premises within the city limits of North Richland Hills. Once a contract for services is signed with Duncan Disposal, the City bills for permanent and regularly scheduled service fees as provided by Duncan Disposal.

For more information please contact Duncan Disposal at 817-317-2450 or visit their website by clicking on the link below. Duncan Disposal Website

5. How do I get an extra recycle bin?

Extra recycle bins are available for a fee of $11.25 plus tax and can be picked at the Utility Customer Service Office at City Hall, 7301 NE Loop 820.

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Gas Drilling & Production

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1. What is the Barnett Shale?

The Barnett Shale is a large natural gas reserve that stretches underground across a 15 county area. Some experts have suggested the Barnett Shale may be the largest onshore natural gas field in the United States. The Barnett Shale contains an estimated 26 to 30 trillion cubic feet of gas. In recent years, advances in drilling technology have made it possible for energy companies to extract natural gas from the Barnett Shale.

2. Where are gas wells allowed in North Richland Hills?

In accordance with the City Ordinance, applications for gas well permits can be approved by City staff if they are located 600 feet or more from all residential and commercial structures, and meet all other technical and legal requirements. If an application is made to locate a gas well less than 600 feet from residential or commercial structures, property owners will be notified and a public hearing will be held before the Gas Board of Appeals. If an application is made to locate a well less than 300 feet from such structures, the applicant must also obtain written consent from property owners. No well is permitted if it is located less than 150 feet from an existing structure. Drilling on non-residential properties must meet the above requirements and must receive a Special Use Permit as specified in the City's Zoning Regulations.

3. What activity takes place at a gas well site?

During construction of the well site, the actual drilling and final well completion, you may see activity and hear noises that appear unusual. Initially, residents will be see bulldozers clearing the site and large trucks delivering equipment. A drilling rig, usually about 120 to 165 feet tall, will be set up and a crew will be on site 24 hours a day to oversee the drilling operation. A chain link fence with fabric screening will be installed for safety and inspections will be made by the Railroad Commission and the City.

After the hole, or wellbore, is drilled a process called "fracturing" takes place. Fracturing requires dozens of trucks with large pumps to send water down the well to make cracks in the Barnett Shale, which allows the gas to flow. The fracturing process can be noisy and may take 5 to 6 days to complete. The City regulates the hours of operation during the fracturing process and inspects the site to make sure all regulations and safety requirements are met. The water that is used for fracturing is hauled away for safe disposal.

When the fracturing is completed and natural gas finally flows up the wellbore, the initial gas to rise up will be burned off, or flared. This can be seen as bright flames from vent stacks, even when the well is a good distance away. These sights and sounds are normal and temporary. Once this is completed - usually in just a few days - everything will return to normal and production begins.

Equipment is installed to allow the gas to flow safely from the well to nearby pipelines and then on to power plants, factories and even homes. During the production phase the site is quiet and has a minimal impact. Production sites will be monitored daily by the production company and will be inspected regularly by the City. An 8 foot tall masonry wall and landscaping will surrounding the wells for safety and to screen them from the public view after they are put into production.

In communities where drilling is already taking place, the most common complaints during the drilling process are about noise and lighting. The City will monitor noise levels and can require additional sound muffling devices if noise exceeds the levels specified in the Gas Well Drilling and Production Ordinance. Lights at the gas well sites will be directed downward and shielded to prevent illumination of public roads, dwellings and buildings within 600 feet.

The City of North Richland Hills has a gas inspector on staff who makes regular inspections throughout this process to ensure that ordinances and safety standards are being followed.

4. When was the Gas Well Drilling & Production Ordinance adopted?

The City Council adopted Chapter 104, Gas Well Drilling & Production, to the City Code of Ordinance on November 14, 2005 after several months of research and review by City staff and the Planning & Zoning Commission. In preparing the ordinance, City staff reviewed ordinances from other area cities and received input from several individuals and organizations including an outside expert attorney, two drilling companies, the Fort Worth Gas Inspector, the Railroad Commission, the University of North Texas and Texas A&M University. The ordinance was discussed at Planning & Zoning Commission work sessions in September and October 2006 and public hearings were held during the October 20, 2006 Planning & Zoning Commission and the November 14, 2006 City Council Meeting. A revision to Chapter 104 was adopted on July 23, 2007 following several work sessions by City Council. The revision included updated technology in drilling and specific regulations for gas pipeline installation were added. The latest change to the ordinance occurred on November 12, 2007 with the addition of a Special Use Permit required for all drilling on non-residential properties within the City.

5. Can I view the Gas Well Drilling & Production Ordinance?

Yes, to view the ordinance online, go to Chapter 104 of the city's online Code of Ordinances.
Code of Ordinances

6. Is drilling for natural gas safe?

Yes. Drilling for natural gas takes place in many communities in Texas. The Texas Railroad Commission regulates gas drilling and production to protect the health, safety and general welfare of the public and to protect the environment. In addition, the North Richland Hills City Council approved an ordinance to further regulate gas well drilling and production within our City limits. This ordinance requires companies to obtain permits and inspections from the City. The ordinance also addresses distance requirements and issues such as noise, screening and landscaping.

7. Does drilling for natural gas harm the environment?

Any kind of drilling impacts the environment to some degree, but drilling for natural gas is cleaner and more environmentally friendly than drilling for oil. New drilling techniques have a much smaller impact on land than oil wells. Directional drilling minimizes the disruption to the surface land, as multiple reserves of natural gas may be accessed from the same site.

8. How can I contact Chesapeake Energy?

To contact Chesapeake about its operations in North Richland Hills, call 817-870-1250. You may also visit their website at http://www.AskChesapeake.com.

9. What are the benefits of allowing gas wells on City owned property?

Cities and other government agencies that lease property for this purpose typically receive considerable signing bonuses and royalties. The total dollar amount depends on the number of acres leased and how productive the wells are over the years. In North Richland Hills, such revenue would be used for public projects and services benefiting all residents of the City.

10. Where are gas well permit applications filed?

Applications for gas well permits should be filed with the Planning & Development Department at City Hall, 7301 NE Loop 820. Applicants must pay a $10,000 fee and provide specific and detailed information such as site plans, an emergency response plan, hazardous materials plan, insurance, right of way maintenance agreement, storm water management plan and tree preservation plan. Applicants must also obtain and show proof of a permit from the Texas Railroad Commission.

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Municipal Court

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1. Is my appearance required to resolve my citation?

The law requires that you personally appear in court for your violation. If you were issued a citation, your appearance is required within 20 business days from the date of the citation.

Juvenile Appearances: According to State Law, persons 16 years of age or younger MUST appear in person with a parent or legal guardian before the Municipal Court Judge. PLEASE DO NOT MAIL YOUR FINE PAYMENT; payment cannot be accepted prior to the court appearance.

Minor Appearances: According to State Law, minors under age of 18 with alcohol or tobacco violations must appear with a parent or legal guardian before the Municipal Court Judge. Minors ages 18 to 21 with alcohol violations must appear in person before the Municipal Court Judge.

2. Can I handle my citation through the mail?

If you wish to mail remittance of fines, a copy of the citation should accompany the full payment for the citation. A written plea should also be submitted with your payment in full. A plea form may be printed from the City of North Richland Hills Municipal Court website. Any payments postmarked after the due date of the citation will be considered late and additional fines will apply. Plea Form

3. How can I keep a citation from being reported on my driving record?

The North Richland Hills Municipal Court provides two options to keep citations from adversely affecting your driving record with the Texas Department of Public Safety. These options are deferred disposition and defensive driving. Both of these alternatives require a plea of "guilty" or "no contest" and approval from the Court.

4. How do I receive an extension to pay or continuance on a court date?

Only the Municipal Court Judge may grant continuances or extensions to pay fines and court costs. You may be required to post a cash bond for continuances or resets on previously scheduled court dates. State Law requires the payment of a $25.00 time payment fee for payment extended past 30 days.

5. Can certain violations be dismissed?

Some offenses may be dismissed for compliance if the defendant meets all the requirements. These violations include: Fail to Maintain Financial Responsibility, Fail to report name or address change, Fail to Display Valid Driver's License, Expired Driver's License, Expired Vehicle Registration, Expired Vehicle Inspection, Driver's License restriction or endorsement violations and defective equipment violations.

These dismissals have terms and are not always a defendant's right. These dismissals are offered only if the defendant appears on or before the required appearance date and meets specific terms. Fees for compliance dismissals are payable immediately by cash, check, money order or credit card.

6. I cannot pay the fine in full; is it possible to pay my citation in installments?

The Judge may allow you to set up a payment plan for outstanding citations. You may not be eligible for this option if you have previously defaulted on a payment plan or if you have enrolled in community service. The court clerk will give you more detailed instructions on setting up a payment plan at the customer service window. There is a financial information packet that must be completed before the Judge will consider your request for a payment plan.

7. How do I contest my citation?

If you feel that you are not guilty of the offense as charged, you must appear before the Municipal Court Judge to contest your citation.

8. What if I fail to appear by my due date?

If you Fail to Appear in Court as provided by law for the prosecution of an offense, you may be denied a driver's license or denied renewal of your driver's license.

9. Why do I have to see the Judge?

State Law dictates your appearance before the Judge. In many cases you may be able to take care of your citation with an online payment or by mailing your payment to the Court.

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Police

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1. Joint Detention Facility (Jail) Information

Frequently Asked Questions Detention Services

2. How do I get a copy of an accident report?

Before any information may be released regarding accident reports, the requester must provide: the date of the accident, the name of any person involved in the accident, or the specific location of the accident.

Reports may be obtained online usually within 24 hours of the accident. The nominal fee for this service is $6.00 (the same as in the office) and is payable by major credit or debit card. A mailed request must be accompanied with a self-addressed stamped envelope.

Walk-in requests may be obtained at the main window in the Police Department Records Section open 6 a.m. to 6 p.m. Monday through Friday. A $6.00 state mandated fee, or a $8.00 state mandated fee for a certified copy is charged for copies of accident reports.

3. Does the Police Department provide fingerprinting and ID's for children?

A new live scan fingerprinting service is now available for the general public. "FAST" -- Fingerprint-based Applicant Services of Texas -- is offered by the Texas Department of Public Safety through Identix Identification Services located at 5601 Bridge Street, Suite 353 in Fort Worth. To schedule an appointment, call toll-free at 1-800-377-2080.

The Police Department provides fingerprinting services for the public each Wednesday and Friday, between 9 a.m. and 12 Noon. Note: the Police Department does not offer fingerprint services for gun license renewals and for Immigration and Customs Enforcement.

For more information or to schedule an appointment, call 817-427-7000.

4. What kinds of crimes occur in my neighborhood?

Statistics that relate to crimes in your geographical area may be obtained by contacting the Crime Prevention Unit at 817-427-7021.

5. When does the Police Department open/close?

The Police Department provides public safety services 24 hours a day, seven days a week. Our non-emergency phone number is 817-427-7000.

The Police Department Records Section is open 6 a.m. to 6 p.m. Monday through Friday. After business hours, two telephones are available in the Police Department lobby. One phone connects citizens to the Police Communications Center for those requiring police assistance or to make a criminal report. The second telephone connects citizens to the Detention Facility for inmate releases or information regarding inmates.

6. How do I find out about the North Richland Hills crime rate?

You may contact the Crime Prevention Unit at 817-427-7021 or view the detailed crime statistics.

7. Does North Richland Hills have a curfew for juveniles?

Yes, the ordinance mandates that a person under the age of 17 years old must not be out during the hours of 11:00 p.m. to 6:00 a.m. Monday through Thursday inclusive and between the hours of 12:01 a.m. and 6:00 a.m. Saturday and Sunday inclusive.

8. How do I qualify for the home owner's insurance reduction?

You may contact the Crime Prevention Unit at 817-427-7021 for an explanation of the requirements and to arrange to have a survey conducted to see if you qualify.

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Restaurant Scores

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1. How are restaurants scored?

Each food facility is inspected and scored on a demerit/point system based on the type of violation the inspector witnesses. Each violation is reported as a "critical" or "non-critical" violation. Inspection scores can range from 0 to 100 demerits.

• 0 demerits = perfect score
• 10 demerits = meets expectation and no critical violations
• 15 demerits = satisfactory inspection score with no critical violations
• 25 demerits = requires a re-inspection of the establishment
• 30 demerits or more = indicates serious conditions

State law indicates that when total demerits exceed 30, "the establishment shall initiate immediate corrective action on all identified critical violations, and shall initiate corrective action on all other violations within 48 hours." Depending on the severity of the violations, immediate closure may be warranted.

2. How often are inspections done?

Each permitted food establishment is given a "priority classification" based on the type of foods served and the population or age group that the food is being served to.

• Low Priority (inspected 1-2 times per year minimum): A food establishment that sells only prepackaged foods; prepares and/or serves only beverages or foods with minimal handling. This may include some convenience stores or commissaries.

• Medium Priority (inspected 2-3 times per year minimum): A food establishment that prepares, serves, or sells foods from precooked ingredients with limited handling. Examples include as a retail grocery store, sandwich shop, seasonal fast food, produce market, ice cream shop, bakery or candy store.

• High Priority (inspected 3-4 times per year minimum): A food establishment that prepares or sells foods from raw meats or seafood, extensively handles foods, and serves a highly susceptible population. Examples include a full service restaurant, fast food restaurant, seafood market, fresh meat market, delicatessen, caterer, hospital food service, or nursing home food service.

3. My favorite restaurant is not listed. Why?

If a restaurant is not listed, that means it was not inspected during the past month. Please check back monthly to see the latest inspection scores. Click the green Notify Me button on the left side of the page to sign up to receive email or text notifications when new scores are posted.

4. What is the difference between a Non-Critical and Critical Violation?

Critical Violations are violations that need to be addressed immediately such as foods not being stored, cooked, or held at their appropriate hot/cold temperature or problems with personal hygiene and other employee activities.

Non-Critical Violations may be related to the building or physical condition of the building or the facility's equipment. These types of violations do not warrant immediate attention or pose any immediate health and/or safety concern.

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Stage 1 Water Conservation

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1. When / how often can I water my yard?

During Stage 1, customers may water no more than twice each week per the following schedule:

Monday - No Watering Allowed
Tuesday & Friday - Businesses, apartments, parks, medians, etc. may water
Wednesday & Saturday - Residential addresses ending in 0, 2, 4, 6, 8 may water
Thursday and Sunday - Residential addresses ending in 1, 3, 5, 7, 9 may water

In addition, no watering is permitted between 10:00 a.m. and 6:00 p.m. any day.

2. Is there any limit on how long I can water?

No. You can water your lawn as long as you feel is necessary, provided it is on the correct day and is not between the hours of 10 a.m. and 6 p.m.

Experts recommend applying just half an inch of water once every two weeks during the winter months.

During warmer weather, an inch of water to your lawn once or twice per week is recommended. Deep watering infrequently (once or twice a week) creates a healthier lawn than watering more frequently for a short period. Turf roots grow deep into the soil when watered infrequently and then grab water deep down during dry spells rather than always expecting water from the top.

3. Is hand watering allowed?

Yes. You may hand water your landscape with a watering can, bucket or hose at any time. If using a hose, we recommend using one that is equipped with a positive-pressure shutoff nozzle to prevent the waste of water. While there are no restrictions on hand watering, we encourage you to avoid hand watering between 10 a.m. and 6 p.m., when up to 30% of the water can be lost to evaporation.

4. How can I help my trees survive during a drought?

You may water your trees on your designated watering days. According to the experts, slow deep watering with a soaker hose or tree gator is better for your trees than shallow, frequent watering. A mature tree can be sufficiently watered once every two weeks. Young trees may need to be watered once or twice a week. Variances to the watering schedule may be granted for newly planted trees. To seek a variance, contact the Public Works Department at 817-427-6440.

Using mulch can help protect the soil around a tree from drying out. Avoid placing mulch against the tree trunk and creating a volcano mound, which invites a host of problems ranging from pests to tree suffocation. Get more tips on tree care from theTexas Forest Service. Texas Forest Service Website

5. What about potted plants? When can they be watered?

There are no restrictions on watering potted plants with a watering can or handheld hose. We recommend using a hose equipped with a positive-pressure shutoff nozzle to prevent the waste of water.

6. When / how often can I water my foundation?

Foundations may be watered up to two hours on any day using a handheld hose, soaker hose or drip irrigation system placed within 24-inches of the foundation that does not produce a spray of water on the ground.

7. Can I fill my swimming pool?

There are no restrictions on swimming pools, however all users are encouraged to reduce the frequency of refilling swimming pools.

8. Can I wash my vehicle?

Yes, you may wash your vehicle in your driveway if you use a hand-held bucket or a hand-held hose equipped with a shutoff nozzle and water is not left running. Commercial car washes are still able to operate during Stage 1 restrictions.

9. Can I hose dirt off my sidewalk or patio?

No. During Stage 1, water may not be used to hose paved areas such as sidewalks, driveways, parking lots, tennis courts, patios or other such surfaces, except to alleviate an immediate health or safety hazard.

10. Can I power wash my house?

No. During Stage 1, water may not be used to wash the outside of a building, with the exception of surface preparation prior to painting.

11. How often can I water newly planted shrubs and trees?

Newly planned shrubs and trees may be watered up to two hours on any day by handheld hose, drip irrigation, soaker hose or tree bubbler. Tree watering is limited to an area not to exceed the drip line of a tree. To request a variance for newly planted shrubs and trees, please contact the Public Works Department at 817-427-6440.

12. How often can I water newly planted grass?

Establishing new turf is discouraged. However, if hydro-mulch, grass sod or grass seed is installed for the purpose of establishing a new lawn, there are no watering restrictions for the first 30 days while it is being established. To request a variance for newly planted turf, please contact the Public Works Department at 817-427-6440.

13. What is the city doing to conserve water?

All city facilities, along with the parks, are required to follow the same water conservation measures that residents and businesses are following.

14. Is watering of sports fields allowed?

Skinned areas of sports fields may be watered as needed for dust control.

15. The irrigation is on while I’m walking along the trails within the parks on Tuesdays and Fridays. Can the Parks Department change the irrigation schedule so that it’s not on when the park is in use?

Normally, the parks are watered over night when they are not in use. Under Stage 1 conservation, the Parks Department can only water on Tuesdays and Fridays before 10 a.m. and after 6 p.m. To irrigate all of the park areas during the specified time frame, it is necessary to water during some morning and evening hours especially at the larger park sites which have multiple irrigation stations.

16. Is watering at Iron Horse Golf Course allowed?

Yes. The greens and fairways are watered using well water. The well water is not part of our public drinking water supply, therefore the golf course is not subject to the watering schedule outlined in Stage 1 of the Drought Contingency Plan.

17. Regardless of where the water comes from, shouldn't Iron Horse Golf Course also try to conserve water?

Yes. The golf course follows a number of best practices in order to be as efficient as possible with its water use. The aquifers where the golf course gets well water are regulated by regional groundwater districts. While the districts have not implemented restrictions on the use of groundwater, the golf course staff is working to conserve and use water wisely.

18. How do I report someone that is not obeying the water conservation schedule?

Violations may be reported by using our online form, e-mailing water@nrhtx.com or calling the Water Conservation Hotline at 817-427-6450. Be sure to include the correct street address where you observed the violation. Report A Concern Online Form

19. Can variances to the watering schedule be granted?

Addresses with multi-station irrigation systems that cannot be completely irrigated with an average of ¾ of an inch of water in a single day may request a variance to the water conservation schedule. Properties that use well water for irrigation may request a variance to the water conservation schedule. Properties with new landscaping may also seek a variance. Variance requests may be submitted to the Public Works Department at 817-427-6440. The department will evaluate each request on an individual basis.

20. What is causing the city to implement Stage 1 of the Drought Contingency Plan?

Tarrant Regional Water District (TRWD) requires all wholesale water suppliers to implement stages of a drought plan when the water reservoirs meet certain capacities. For example: Stage 1 is met when the reservoirs drop below 75% of their normal capacity.

21. How long will the Stage 1 water conservation remain in effect?

The City of North Richland Hills purchases water from the City of Fort Worth and the Trinity River Authority and is required by contract to follow the restrictions set forth by these regional water suppliers. The city will notify residents via the website, citicable, e-newsletters, local news media when the Stage 1 restrictions have been lifted.

22. Will additional water conservation stages be implemented?

It is possible. Stage 2 restrictions will go into effect if and when water reservoirs drop below 60% of their normal capacity. This would limit watering to only once per week based on your address. The city will notify residents if Stage 2 restrictions are put in place.

23. Where can I see a copy of the Drought Contingency Plan?

The plan may be viewed on the city’s website at http://www.nrhtx.com/index.aspx?NID=666

24. How will I be notified when Stage 1 conservation measures have been lifted?

The city will notify residents via the website, Citicable, e-newsletters, local news media, etc. when the mandatory water conservation measures have been lifted.

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Teen Court

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1. Why choose Teen Court?

Teen Court allows participants to pay a minimal court cost of $20 and perform community service in lieu of paying for fines and court costs. Teens will be given up to 90 days to complete their community service and jury duties.

Successful completion of Teen Court keeps the violations from being reported on your driving record which could increase your automobile insurance rates and possibly suspend your driver’s license.

2. What do I have to do in Teen Court?

Appear at your first Teen Court setting with a parent or guardian. Follow the dress code required each time you appear in Teen Court. Complete community service hours as determined by a jury of your
peers. Perform jury duties in Teen Court to determine community service for others.

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Water Service / Billing

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1. How do I activate water service?

To activate water service in the City of North Richland you will need to do the following:

• Visit the Utility Customer Service office at least 24 hours prior to your requested start date,
• Bring lease agreement or ownership paperwork
• Provide a valid picture ID
• Complete application
• Pay the deposit and activation fee (City does not accept letter of credits).

Only the person assuming responsibility for the bill can activate service. Due to Identity Theft regulations, the City will not allow anyone to activate services in someone else’s name.
Establishing New Service

2. Why do I have to come into the office to start water service?

The Identity Theft Red Flags Regulation requires that the City detect, prevent and diminish identity theft in connection with opening of new accounts and changes in existing accounts. Therefore, the City requires new customers to come into the office to verify their identity prior to starting water service. In the event the customer lives out of state and cannot come into the office, the customer can fax the application, credit card authorization form with a copy of their driver’s license. There is a fee associated with faxing the information to cover the cost of the online identity check fee. If there is inconsistency with the information provided and the online identity check, the customer must come into the office to start service.

3. Why is the billing date different each month?

The City is divided into eight zones referred to as billing cycles. The service address determines which billing cycle the account falls in and billing occurs according to the following schedule:

Cycle 11 - First Tuesday
Cycle 12 - First Friday
Cycle 13 - Second Tuesday
Cycle 14 - Second Friday
Cycle 15 - Third Tuesday
Cycle 16 - Third Friday
Cycle 17 - Fourth Tuesday
Cycle 18 - Fourth Friday

The billing date will vary according to the day of the month that the above schedule falls on.

4. Why is my bill forwarded each month?

When your bill is forwarded it is typically due to a change of address on file with the Post Office. If someone has recently moved, check with the Post Office and see if they have an “Individual Move” or “Family Move” on file. An "Individual Move" will only forward the mail for the person listed, but a "Family Move" will forward the mail for everyone with the same last name. You can visit the local post office to get this corrected or contact the Postal Service Consumer Affairs Office in Fort Worth at 817-317-3623.

5. Do you estimate my bill? I can tell no one has raised the lid on my meter box.

The City reads the meters on a monthly basis and only estimates a meter if the meter box is inaccessible for variable reasons such as a vehicle on the meter box, gate locked, or covered by debris.

It is not necessary to raise the lid on the meter box to read the meter as the meters are read electronically through a device called a "Transponder” located on the top of the meter. Readings are then transmitted to the computer in the meter reading truck. The meter is read manually if the computer is unable to read the meter due to a tamper code or malfunction and generates a missed read error message.

6. Why is my bill so high?

Bills increase for variable reasons, listed below are some of the most common:
• Leaks – toilet, faucets, slab, pipe, etc.
• Sprinkler System – leak, incorrect settings, or broken sprinkler head
• Outdoor watering or hose left running
• Occupancy increase
• Theft of service

If you would like to have your meter read again or its devices checked, contact the Utility Customer Service office at 817-427-6200.

7. Will the City credit my bill if I have a leak?

The City allows leak adjustments on accounts where the usage increased due to an underground pipe burst or hidden leak. Leak adjustments are not given for toilets, faucets, or issues with sprinkler systems. Proof of repair such as a plumber’s bill indicating the date and location of the leak must be submitted to the Utility Customer Service Office for consideration of a leak adjustment. Adjustments are only allowed on 50% of the excess amount above normal usage and calculated at the current volume + pass through rate.

8. Where can I pay my bill?

The City has several payment options available for your convenience; whether you want to pay in person, by mail, online or by telephone. Click the link below for more information on “Payment Options”. Payment Options

9. Is there a charge to pay my bill with a credit or debit card?

No Charge; The City offers this service free of charge as a convenience to customers.

10. Can I sign up to have my bill automatically debited from my credit card?

Due to system constraints the City cannot process automatic draft payments on a credit or debit card. However, the City provides an automatic draft service with a checking account. This service is free of charge and the bill drafts on the due date of the bill, thereby eliminating penalties due to late payment. If you are interested in our automatic bank drafting service, click on the link below for the bank draft form, complete it and return return with a voided check to the Utility Customer Service Office at the following address:
Utility Customer Service
PO Box 820609
North Richland Hills, TX 76182-0609
Automatic Bank Draft Form

11. Can I pick the date that my account is to be drafted?

Due to scheduling, the draft date must remain the same as the due date on the bill. This will prevent penalties from applying and overlapping in billing.

12. My water looks funny and has a strange taste, is it drinkable?

The City’s drinking water meets all Federal (EPA) standards and should be safe to drink. Public Works can send a crew to your location to flush your line at the meter. Periodic flushing of water pipes removes mineral deposits which helps maintain and assure consistent high quality water.

Taste and odor problems can be caused by the compound 2-Methylisoborneol (MIB, a bitter-musty tasting taste and odor compound coming from algae) in Trinity River Authority’s raw water supply. Although it is unpleasant, MIB doe not affect the safety of the finished tap water and is not a public health threat.

One other possible reason for taste and odor problems is Manganese which is a metal abundant in the sediments of Lake Arlington, usually oxidized and not soluble. Warm water conditions lead to more dissolved Manganese, while not a health hazard, will lead to staining and bitter metallic taste if the majority is not removed by the treatment process

13. Can I get a discount when I fill my swimming pool?

The City does not give a discount on the water bill. If the pool is filled anytime between December – March, it can be taken into consideration (upon request) when the sewer average is calculated for billing. If you fill a pool during the aforementioned time period, send written notification via mail, fax or email to the Utility Customer Service office. The notification should include the date the pool was filled and request review of your sewer average. Notification must be received prior to April 1.
Utility Customer Service
PO Box 820609
North Richland Hills, TX 76182-0609
Email: customerservice@nrhtx.com
Fax: 817-427-6202

14. How do I calculate the cost to fill my swimming pool?

To determine how much it will cost to fill a swimming pool, it is necessary to convert the number of of gallons it takes to fill your pool to cubic feet then multiply by the current water volume and pass through rates.
Example:
• Pool volume = 40,000 gallons / 7.48 = 5,347 cubic feet/100 = 53.47 ccf
• Volume cost = 53.47 x current volume rate
• Pass Through cost = 53.47 x pass through rate

This is a quick estimate of cost and will vary depending upon the minimum volume included in your base rate which is not included in the above calculation. View the current rate schedule by clicking the link below for more information.
Rates

15. Does the City offer assistance with payment of the water bill?

The City has partnered with the Community Enrichment Center to offer assistance payments to customers that are experiencing financial difficulties and qualify for assistance. The funds are made available through a settlement from TXU and are not part of tax dollars. Click the link below for more information on the assistance program. Water & Sanitation Bill Assistance Program

16. Will the City provide trash containers?

The City does not provide trash containers. Trash must be containerized in a can, bag or box not larger than 33 gallons and weighing less than 50 pounds.

17. Will the City accept a temporary check as payment of the bill?

The City does not accept temporary checks as payment of the water bill.

18. How do I check for a water leak?

Listed below are steps to follow to test your meter to find out if you have a water leak:

1. Test should be conducted for a thirty minute period, during which time no water is being used on the property.

2. Find your water meter. It is usually located in the front of the house in a covered box near the street.

3. Write down the numbers indicated on the meter at the start of the test.

4. Return to check the meter reading after 30 minutes have passed.

5. If the numbers have not changed, you do not have a water leak.

If the numbers have changed, continue with the following steps:

6. Shut off the valves under all toilets in the house, and repeat steps 1-4.

7. If the numbers have not changed, you may have a running toilet that should be serviced.

If the numbers have changed, this indicates water consumption even though water was not being used during the test. A plumber may be required to locate and repair the leak.

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West Nile Virus

Show All Answers

1. What is West Nile Virus?

West Nile virus (WNV) is a potentially serious illness. Experts believe WNV is established as a seasonal epidemic in North America that flares up in the summer and continues into the fall. The Centers for Disease Control (CDC) believes the virus has been in the United States since the summer of 1999. The virus can infect humans, birds, mosquitoes, horses and other animals.

2. How does West Nile Virus spread?

Infected Mosquitoes. WNV is spread by the bite of an infected mosquito. Mosquitoes become infected when they feed on infected birds. Infected mosquitoes can then spread WNV to humans and other animals when they bite.

3. What are the symptoms of WNV?

Serious Symptoms in a Few People. About one in 150 people infected with WNV will develop severe illness. The severe symptoms can include high fever, headache, neck stiffness, stupor, disorientation, coma, tremors, convulsions, muscle weakness, vision loss, numbness and paralysis. These symptoms may last several weeks, and neurological effects may be permanent.

Milder Symptoms in Some People. Up to 20 percent of the people who become infected have symptoms such as fever, headache, and body aches, nausea, vomiting, and sometimes swollen lymph glands or a skin rash on the chest, stomach and back. Symptoms can last for as short as a few days, though even healthy people have become sick for several weeks.

No Symptoms in Most People. Approximately 80 percent of people (about 4 out of 5) who are infected with WNV will not show any symptoms at all.

4. What is the risk of getting sick from WNV?

Being outside means you're at risk. The more time you're outdoors, the more time you could be bitten by an infected mosquito. Pay attention to avoiding mosquito bites if you spend a lot of time outside, either working or playing.

People over 50 at higher risk to get severe illness. People over the age of 50 are more likely to develop serious symptoms of WNV if they do get sick and should take special care to avoid mosquito bites.

5. How can I reduce my risk of getting West Nile Virus?

The easiest and best way to avoid WNV is to prevent mosquito bites. Personal protection and eliminating mosquito breeding sites are the most effective ways of preventing West Nile Virus. Remember the Four Ds: Drain, Dusk/Dawn, Dress, and DEET:

DRAIN standing water in your yard and neighborhood. Keep swimming pools clean and empty pet watering dishes, birdbaths, potted plants, old tires, empty containers, toys and clogged rain gutters. Repair leaky pipes and sprinkler heads and do not over-water your yard.

DUSK/DAWN are the times of day when mosquitoes that carry the West Nile Virus are most active. Be sure to use insect repellent and wear long sleeves and pants at these times or consider staying indoors.

DRESS in long-sleeved shirts and wear pants when you are outside. Spray clothing with insect repellent.

DEET (N, N-diethyl-m-toluamide) is an ingredient to look for in your insect repellent. Other EPA-registered mosquito repellants are Picaridin, Oil of Lemon Eucalyptus* or PMD, and IR3535. Always read instructions prior to using insect repellants, especially when using repellants on children.

6. Can I be vaccinated for West Nile Virus?

Currently there is no vaccine for West Nile Virus, but scientists are working toward developing a vaccine.

7. Has West Nile Virus been found in North Richland Hills?

Yes. West Nile Virus was first detected in mosquito samples in North Richland Hills in 2003.

8. What is the city doing to prevent the spread of West Nile Virus?

Since 2003, the City of North Richland Hills has worked along side Tarrant County Public Health and other agencies to educate the public about West Nile Virus and steps residents can take to protect themselves from the virus. The City also does ground level spraying and uses larvicide in areas where there is standing water. For more information, please contact Public Works at 817-427-6460.

9. How do I report standing water on city property?

Please contact Public Works at 817-427-6460.

10. What if I have safety concerns when the city sprays for mosquitoes?

While the pesticide is approved by the EPA, residents who are concerned about exposure are advised to take the following precautions:
• Avoid being outside, close windows and consider keeping pets inside while spraying occurs.
• If skin or clothes are exposed, wash them with soap and water.
• Rinse homegrown fruits and vegetables with water as a general precautionary measure.
• Cover small ornamental fish ponds.
• Because the chemical breaks down quickly in sunlight and water, no special precautions are suggested for outdoor swimming areas.

Please review the Material Safety Data Sheet (MSDS) for the product used by the City of North Richland Hills or contact the Public Works Department at 817-427-6460 for further information.

11. My neighbor has a stagnant swimming pool that is a breeding site for mosquitoes. What should I do?

Contact Code Compliance at 817-427-6663.

12. If I find a dead bird, what should I do?

Dispose of the bird using gloves. North Richland Hills does not test dead birds for West Nile Virus.