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Water Department Survey: How Are We Doing?

  1. By completing this form, you will be assisting the Water Department by providing useful information on how service to our customers can be enhanced. It is not necessary to provide your name or address, as anonymous submissions will be accepted. When completed, please press the Submit button, or if you prefer, print it out and mail to the address provided at the end of the survey.

  2. How long have you been a utility customer of the City of
    North Richland Hills?*

  3. What is your age?*

  4. Do you receive a paper bill or electronic notification?*

  5. Please select the response that most accurately reflects your opinion for each statement.

  6. My bill is easy to read.

  7. My bill contains all necessary information.

  8. I believe the bill could use some improvements.

  9. Please select the response that most accurately reflects your opinion for each statement.

  10. The reason for your most recent office visit or phone call:

  11. I was properly greeted by office staff in a timely manner.

  12. The quality of the service I received was excellent.

  13. The clerk was knowledgeable about the subject.

  14. I received an adequate resolution to my issue in a
    timely manner.

  15. The Utility Customer Service Division does a good job
    serving the customers of North Richland Hills.

  16. Would you like a member of the Water Department to contact you?

  17. 817-427-6200

    City of North Richland Hills

    Water Department

    PO Box 820609

    North Richland Hills, TX 76182-0609

  18. Leave This Blank:

  19. This field is not part of the form submission.