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65-Gallon Recycling Carts

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1. What day will my recycling be collected?

Recycling collection days have not changed. Please follow the link below to view the collection schedule. Carts should be placed at the curb by 7 a.m. on your normal collection day. Collection Schedule

2. Where should I place my cart for collection?

Residents should place their cart in the street with the wheels against the curb and the front of the cart facing the street. Residents with no curb should place their cart on level ground within 3’ of street. Please make sure your cart is at least 3’ away from mailboxes or trees, and at least 5’ from vehicles parked in the street. Instructions on the proper use of the cart are included in the label found on the top lid of the cart.

3. What if I have alleyways and cannot get my cart to the curb?

If trash and recycling service is currently being done in the alley, the cart should also be placed in the alley. If there is problem doing so, please call Republic Waste Services at 817-317-2450 and provide your contact information. They can have a manager or supervisor from Republic contact you to assess your situation.

4. What if I’m elderly or disabled and unable to get my cart to the curb?

“Back door” service can be provided for an additional charge. Please contact Republic Waste Services at 817-317-2450 to discuss.

5. What if my cart breaks?

Please contact Republic’s customer service center at 817-317-2450. They will repair or replace your cart.

6. What if I no longer want my cart?

Please provide your information to Utility Customer Service at 817-427-6200 and Republic will schedule a pick-up date to retrieve the cart.

7. Why wasn't my cart emptied completely?

If recycling large pieces of cardboard, it can get stuck in the cart and cause it not to empty completely. Rather than wedging large pieces into the cart, cut them down so they fit inside loosely.

8. Why don't they collect my recycling at the same time as my neighbor's across the street?

Recycling routes are different than they used to be. Instead of picking up both sides of the street at the same time, they are now picking up one side of the street, continuing along a set route and then picking up the other side. So, it could be a while between both sides being picked up.

9. What should I do if the wheels come off my cart?

If the wheels pop off, please contact Republic Services at 817-317-2450. While this does not happen often, it is an easy fix. A representative from Republic Services will come by and replace the wheels.

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Building Inspections & Permits

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1. What building codes has the city adopted?

The City of North Richland Hills has adopted the 2012 I-Codes as published by the International Code Council. The adopted codes include the 2012 International Building, the 2012 International Residential Code, the 2012 International Plumbing Code, the 2012 International Mechanical Code, and the 2012 International Fuel Gas Code. Other codes used by the city include the 2014 National Electrical Code and the 2015 International Energy Conservation Code. Please note that the city has amended the published codes in several areas utilizing the North Central Texas Council of Governments Recommended Regional Amendments, as well as a number of specific local amendments. All regional and local amendments can be found under Chapter 98 of the North Richland Hills Code of Ordinances.

2. Where can I find a copy of the building codes adopted by the city?

The building codes the city uses are copyrighted documents and are not located on the city's website. Copies of the I-Codes can be found at the North Richland Hills Public Library; or they can be purchased from the International Code Council at www.iccsafe.org. You may also view the 2012 I-Codes at https://codes.iccsafe.org/public.

3. Do contractors have to register with the City?

Every contractor performing construction work requiring permits and inspections must be registered with the City. Registration is completed in person at the Planning & Development Department located at City Hall, 4301 City Point Drive. There is an $94 annual registration fee for all contractors except plumbers.

4. What type of work requires a building permit?

Basically any new, remodeling, enlarging, altering, addition or demolition to buildings and structures will require a permit. Many construction repairs also require a building permit depending on the extent of the repair. There are some miscellaneous type projects that will require permits which include, but are not necessarily limited to fencing, driveways, decks over 30 inches in height, some satellite dishes, lawn irrigation systems, retaining walls and some portable buildings. For clarification, please check with the Customer Service Assistants by calling 817-427-6300.

5. What is a Certificate of Occupancy?

A Certificate of Occupancy (commonly referred to as a C/O) is a document that is issued by the Building Official. The C/O contains information concerning the owner/tenant of the property, the address, the building code use classification, type of construction and the name of the zoning use of the property. The C/O is required to be posted in a conspicuous place at the location for which it is issued.

6. When is a Certificate of Occupancy required?

A Certificate of Occupancy is required for new construction, addition or remodeling to existing commercial buildings; for a change of use of a building or land to a different use; for a change in the ownership or tenant of a building; or for a change in the business name.

7. Must I obtain a Fire Inspection prior to obtaining a Certificate of Occupancy?

Yes, you must contact the Fire Department Fire Marshal's Office to schedule a fire inspection prior to obtaining a Certificate of Occupancy. The Certificate of Occupancy will not be issued until this inspection has been completed. The fire department number for setting up an inspection is 817-427-6900.

8. How long does it take to get a building permit?

It is the goal of the department to conduct an initial review of all residential submittals within 7-10 working days; however, due to current construction levels, staff is experiencing the need for additional review times. It is the goal of the department to conduct an initial review of all commercial submittals within 15 working days; however, due to current construction levels, staff is experiencing the need for additional review times. Incomplete or inaccurate construction documents may lead to additional review time due to the need to review subsequent revisions.

9. How many sets of plans must I submit for review?

Submit 2 complete sets of plans for residential projects and 3 sets of complete plans for commercial projects. Commercial projects with food sales require 4 sets of plans. Please note that all new commercial buildings, remodels, and additions must be accompanied by a digit copy (PDF) of the plans and specifications.

10. How do I schedule an inspection?

Requests for inspections may be left on our voice mail message center by calling 817-427-6333. Requests are received 24-7. When leaving a voice message, please leave the entire permit number, the street address and the type of inspection requested. Inspection requests received before 8:00 a.m. any working day are typically performed by the close of the same business day in most cases.

11. Do I need a permit to re-roof a home or commercial building?

COMMERCIAL BUILDINGS - All commercial buildings require a building permit to re-roof. Commercial projects that include the removal of roof insulation must replace the insulation with thicknesses that meet the current energy code. An energy code calculation is typically required and generally results in an increase in insulation thickness.

RESIDENTIAL BUILDINGS - One & two family dwellings do not require a permit to replace shingles only. Permits are required for re-roofing projects that include the repair or replacement of roof decking. All re-roofing projects, including those that do not require a building permit, must meet the provisions in Chapter 9 of the International Residential Code. Flashings and drip edges are required.
Roofs containing two or more layers of shingles must be completely removed before installation of new shingles. Underlayment must also be replaced when re-shingling a roof.

All citizens are encouraged to use roofing contractors who are registered with the city and are members of the North Texas Roofing Contractors Association. A searchable website is available at https://www.ntrca.com/

12. What items or documents must be submitted for permitting a new home?

In general, the following items must be submitted for permitting of a new home.  Additional items may be needed depending on location, zoning, or unique circumstances, etc.:

CD or Flash Drive containing all documents listed

Copy and verification that Residential Fire Sprinkler Affidavit has been filed with Tarrant County (Click here for form)

Construction Plans: Floor Plan, Exterior Elevations, MEP’s, etc.

Wind-Bracing / Shear Wall Plan

Foundation Plan & Engineer’s Foundation Letter

Additional support documentation (i.e. engineer’s eyebrow, brick-on-wood, special structural conditions, etc.)

2015 Energy Code Compliance Report (i.e. IC3 Report, HERS Report, RES-Check Report)

Landscape Plan

Site Plan

Grading / Drainage Plan

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Fire & EMS

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1. How do I obtain copies of ambulance reports?

The City of North Richland Hills contracts with Wittman Enterprises to provide all EMS billing and patient records for our Fire Department Ambulance Service. If you have questions concerning your ambulance bill or need a copy of your patient record, please call Wittman Enterprises at 1-800-906-6552.

2. How do I obtain a fire report?

Contact the Fire Administration office at 817-427-6900 and state what report you are seeking. There is a fee associated with the report.

3. How do I sign up for a CPR class?

Please refer to the CPR Training page. CPR Training

4. What is the best type of fire extinguisher for my home?

A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least a 2A- 10 BC on the label. This type of extinguisher can be used on many of the common fires in the home. It is recommended that an extinguisher be installed in the kitchen and garage.

5. How do I request a fire safety program?

All fire safety programs are scheduled through the Fire Prevention Division. Please call 817-427-6900.

6. Who can I contact regarding the disposal of household chemicals?

Please refer to the Environmental Resources page. Household Hazardous Waste Disposal

7. Why does a fire truck respond with the ambulance?

The City of North Richland Hills prides itself on the delivery of state of the art emergency medical services to our community. The ambulance and fire trucks are staffed by cross trained firefighter/paramedics. A fire truck is dispatched with the ambulance on many calls for various reasons. In some instances, the fire truck may be closer and can initiate medical care before the arrival of the ambulance. North Richland Hills uses very aggressive pre-hospital emergency care treatments and the fire truck and ambulance crews together make a highly efficient team to provide you with an unsurpassed level of care.

8. What is an ISO rating and what is the City of North Richland Hills ISO rating?

The Insurance Services Organization (ISO) is an advisory organization and the principle provider of rating and statistical information used by the insurance industry in the United States. Quality of public fire protection is one of the items of statistical information the ISO provides to the insurance industry. Under the Public Protection Class (PPC) program, the City of North Richland Hills has achieved a rating of 2 on a scale of 1 to 10, with 1 being the most desirable rating. Lower homeowners insurance rates are available as the city improves its PPC rating.

9. Is my personal information protected from disclosure?

The North Richland Hills Fire Department is required by law to maintain the privacy of certain confidential health care information, known as Protected Health Information (PHI) and to provide you with a notice of our legal duties and privacy practices with respect to your PHI. Privacy Notice

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Garbage & Recycling

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1. Does the city provide trash containers?

The City provides one 65-gallon recycling cart per home. Other garbage containers are not provided. Garbage must be placed in a can, bag or box which is securely closed to prevent the scattering of the contents and to render the contents inaccessible to insects, rodents and other animals. The containers must not be larger than 33 gallons and weigh less than 50 pounds.

2. How do I report a missed pick up?

There are a couple of ways to report a missed pickup:

• Contact Republic Waste directly by calling 817-317-2450.

• Contact the City of North Richland Hills water office at 817-427-6200 and they will call Republic Waste on your behalf.

3. How do I get a dumpster for my business?

Upon request Republic Waste, the City's provider of garbage and recycling collection services, will provide containers for acceptable waste or recyclable materials on any premises within the city limits of North Richland Hills. Once a contract for services is signed with Republic Waste, the City bills for permanent and regularly scheduled service fees as provided by Republic Waste. For more information please contact Republic Waste at 817-317-2450.

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Gas Drilling & Production

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1. What is the Barnett Shale?

The Barnett Shale is a large natural gas reserve that stretches underground across a 15 county area. Some experts have suggested the Barnett Shale may be the largest onshore natural gas field in the United States. The Barnett Shale contains an estimated 26 to 30 trillion cubic feet of gas. In recent years, advances in drilling technology have made it possible for energy companies to extract natural gas from the Barnett Shale.

2. Where are gas wells allowed in North Richland Hills?

In accordance with the City Ordinance, applications for gas well permits can be approved by City staff if they are located 600 feet or more from all residential and commercial structures, and meet all other technical and legal requirements. If an application is made to locate a gas well less than 600 feet from residential or commercial structures, property owners will be notified and a public hearing will be held before the Gas Board of Appeals. If an application is made to locate a well less than 300 feet from such structures, the applicant must also obtain written consent from property owners. No well is permitted if it is located less than 150 feet from an existing structure. Drilling on non-residential properties must meet the above requirements and must receive a Special Use Permit as specified in the City's Zoning Regulations.

3. What activity takes place at a gas well site?

During construction of the well site, the actual drilling and final well completion, you may see activity and hear noises that appear unusual. Initially, residents will be see bulldozers clearing the site and large trucks delivering equipment. A drilling rig, usually about 120 to 165 feet tall, will be set up and a crew will be on site 24 hours a day to oversee the drilling operation. A chain link fence with fabric screening will be installed for safety and inspections will be made by the Railroad Commission and the City.

After the hole, or wellbore, is drilled a process called "fracturing" takes place. Fracturing requires dozens of trucks with large pumps to send water down the well to make cracks in the Barnett Shale, which allows the gas to flow. The fracturing process can be noisy and may take 5 to 6 days to complete. The City regulates the hours of operation during the fracturing process and inspects the site to make sure all regulations and safety requirements are met. The water that is used for fracturing is hauled away for safe disposal.

When the fracturing is completed and natural gas finally flows up the wellbore, the initial gas to rise up will be burned off, or flared. This can be seen as bright flames from vent stacks, even when the well is a good distance away. These sights and sounds are normal and temporary. Once this is completed - usually in just a few days - everything will return to normal and production begins.

Equipment is installed to allow the gas to flow safely from the well to nearby pipelines and then on to power plants, factories and even homes. During the production phase the site is quiet and has a minimal impact. Production sites will be monitored daily by the production company and will be inspected regularly by the City. An 8 foot tall masonry wall and landscaping will surrounding the wells for safety and to screen them from the public view after they are put into production.

In communities where drilling is already taking place, the most common complaints during the drilling process are about noise and lighting. The City will monitor noise levels and can require additional sound muffling devices if noise exceeds the levels specified in the Gas Well Drilling and Production Ordinance. Lights at the gas well sites will be directed downward and shielded to prevent illumination of public roads, dwellings and buildings within 600 feet.

The City of North Richland Hills has a gas inspector on staff who makes regular inspections throughout this process to ensure that ordinances and safety standards are being followed.

4. When was the Gas Well Drilling & Production Ordinance adopted?

The City Council adopted Chapter 104, Gas Well Drilling & Production, to the City Code of Ordinance on November 14, 2005 after several months of research and review by City staff and the Planning & Zoning Commission. In preparing the ordinance, City staff reviewed ordinances from other area cities and received input from several individuals and organizations including an outside expert attorney, two drilling companies, the Fort Worth Gas Inspector, the Railroad Commission, the University of North Texas and Texas A&M University. The ordinance was discussed at Planning & Zoning Commission work sessions in September and October 2006 and public hearings were held during the October 20, 2006 Planning & Zoning Commission and the November 14, 2006 City Council Meeting. A revision to Chapter 104 was adopted on July 23, 2007 following several work sessions by City Council. The revision included updated technology in drilling and specific regulations for gas pipeline installation were added. The latest change to the ordinance occurred on November 12, 2007 with the addition of a Special Use Permit required for all drilling on non-residential properties within the City.

5. Can I view the Gas Well Drilling & Production Ordinance?

Yes, to view the ordinance online, go to Chapter 104 of the city's online Code of Ordinances.
Code of Ordinances

6. Is drilling for natural gas safe?

Yes. Drilling for natural gas takes place in many communities in Texas. The Texas Railroad Commission regulates gas drilling and production to protect the health, safety and general welfare of the public and to protect the environment. In addition, the North Richland Hills City Council approved an ordinance to further regulate gas well drilling and production within our City limits. This ordinance requires companies to obtain permits and inspections from the City. The ordinance also addresses distance requirements and issues such as noise, screening and landscaping.

7. Does drilling for natural gas harm the environment?

Any kind of drilling impacts the environment to some degree, but drilling for natural gas is cleaner and more environmentally friendly than drilling for oil. New drilling techniques have a much smaller impact on land than oil wells. Directional drilling minimizes the disruption to the surface land, as multiple reserves of natural gas may be accessed from the same site.

8. How can I contact Chesapeake Energy?

To contact Chesapeake about its operations in North Richland Hills, call 817-870-1250. You may also visit their website at http://www.AskChesapeake.com.

9. What are the benefits of allowing gas wells on City owned property?

Cities and other government agencies that lease property for this purpose typically receive considerable signing bonuses and royalties. The total dollar amount depends on the number of acres leased and how productive the wells are over the years. In North Richland Hills, such revenue would be used for public projects and services benefiting all residents of the City.

10. Where are gas well permit applications filed?

Applications for gas well permits should be filed with the Planning & Development Department at City Hall, 7301 NE Loop 820. Applicants must pay a $10,000 fee and provide specific and detailed information such as site plans, an emergency response plan, hazardous materials plan, insurance, right of way maintenance agreement, storm water management plan and tree preservation plan. Applicants must also obtain and show proof of a permit from the Texas Railroad Commission.

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Municipal Court

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1. Is my appearance required to resolve my citation?

The law requires that you personally appear in court for your violation. If you were issued a citation, your appearance is required within 20 business days from the date of the citation.

Juvenile Appearances: According to State Law, persons 16 years of age or younger MUST appear in person with a parent or legal guardian before the Municipal Court Judge. PLEASE DO NOT MAIL YOUR FINE PAYMENT; payment cannot be accepted prior to the court appearance.

Minor Appearances: According to State Law, minors under age of 18 with alcohol or tobacco violations must appear with a parent or legal guardian before the Municipal Court Judge. Minors ages 18 to 21 with alcohol violations must appear in person before the Municipal Court Judge.

2. Can I handle my citation through the mail?

If you wish to mail remittance of fines, a copy of the citation should accompany the full payment for the citation. A written plea should also be submitted with your payment in full. A plea form may be printed from the City of North Richland Hills Municipal Court website. Any payments postmarked after the due date of the citation will be considered late and additional fines will apply. Plea Form

3. How can I keep a citation from being reported on my driving record?

The North Richland Hills Municipal Court provides two options to keep citations from adversely affecting your driving record with the Texas Department of Public Safety. These options are deferred disposition and defensive driving. Both of these alternatives require a plea of "guilty" or "no contest" and approval from the Court.

4. How do I receive an extension to pay or continuance on a court date?

Only the Municipal Court Judge may grant continuances or extensions to pay fines and court costs. You may be required to post a cash bond for continuances or resets on previously scheduled court dates. State Law requires the payment of a $25.00 time payment fee for payment extended past 30 days.

5. Can certain violations be dismissed?

Some offenses may be dismissed for compliance if the defendant meets all the requirements. These violations include: Fail to Maintain Financial Responsibility, Fail to report name or address change, Fail to Display Valid Driver's License, Expired Driver's License, Expired Vehicle Registration, Expired Vehicle Inspection, Driver's License restriction or endorsement violations and defective equipment violations.

These dismissals have terms and are not always a defendant's right. These dismissals are offered only if the defendant appears on or before the required appearance date and meets specific terms. Fees for compliance dismissals are payable immediately by cash, check, money order or credit card.

6. I cannot pay the fine in full; is it possible to pay my citation in installments?

The Judge may allow you to set up a payment plan for outstanding citations. You may not be eligible for this option if you have previously defaulted on a payment plan or if you have enrolled in community service. The court clerk will give you more detailed instructions on setting up a payment plan at the customer service window. There is a financial information packet that must be completed before the Judge will consider your request for a payment plan.

7. How do I contest my citation?

If you feel that you are not guilty of the offense as charged, you must appear before the Municipal Court Judge to contest your citation.

8. What if I fail to appear by my due date?

If you Fail to Appear in Court as provided by law for the prosecution of an offense, you may be denied a driver's license or denied renewal of your driver's license.

9. Why do I have to see the Judge?

State Law dictates your appearance before the Judge. In many cases you may be able to take care of your citation with an online payment or by mailing your payment to the Court.

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Police

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1. Alarm Fee Billing and Registration

Frequently Asked Questions Alarm Fees and Registration

2. Joint Detention Facility (Jail) Information

Frequently Asked Questions Detention Services

3. Does the Police Department provide fingerprinting and ID's for children?

A new live scan fingerprinting service is now available for the general public. "FAST" -- Fingerprint-based Applicant Services of Texas -- is offered by the Texas Department of Public Safety through L1. To schedule an appointment, call toll-free at 1-888-467-2080 or go on line to www.identogo.com.

The Police Department provides fingerprinting services for the public each Wednesday and Friday, between 9 a.m. and 12 Noon. Note: the Police Department does not offer fingerprint services for gun license renewals and for Immigration and Customs Enforcement.

For more information or to schedule an appointment, call 817-427-7000.

4. What kinds of crimes occur in my neighborhood?

Statistics that relate to crimes in your geographical area may be obtained by contacting the Crime Prevention Unit at 817-427-7021.

5. How do I find out about the North Richland Hills crime rate?

You may contact the Crime Prevention Unit at 817-427-7021.

6. Does North Richland Hills have a curfew for juveniles?

Yes, the ordinance mandates that a person under the age of 17 years old must not be out during the hours of 11:00 p.m. to 6:00 a.m. Monday through Thursday inclusive and between the hours of 12:01 a.m. and 6:00 a.m. Saturday and Sunday inclusive.

7. How do I qualify for the home owner's insurance reduction?

You may contact the Crime Prevention Unit at 817-427-7021 for an explanation of the requirements and to arrange to have a survey conducted to see if you qualify.

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Property Tax

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1. What is the 2017 property tax rate for the city?

The city's 2017 property tax rate is 59 cents per $100 of property valuation, a 2-cent reduction from the 2016 tax rate of 61-cents. This includes 32.864 cents for Maintenance and Operations (M&O) to fund day to day city operations and 26.136 cents for Debt Service, to pay principal and interest on debt issued by the City for capital projects. 

2. Who authorizes the city’s property tax rate?

The City Council sets the property tax rate each year. The annual city budget and tax rate are proposed each August and adopted in September following required public notices and public hearings. 

Public hearings were held at 7 p.m. on Monday, August 28, 2017 and Wednesday, September 6, 2017 in the City Council Chambers on the third floor of City Hall. 

The city's fiscal year begins October 1.

3. How much will the average NRH homeowner pay in city property tax this year?

In 2017, the average NRH home has an appraised value of $200,000. After the city’s 15% homestead exemption is applied, the taxable value of the home is $170,000. The 2017 city tax bill for this home will be $1,003.

4. How does the average tax bill compare to last year?

The annual tax bill for the average home increased about $60, or 6.4% compared to last year. It is important to note that property taxes are frozen and will not increase for those homeowners who have a senior/disabled exemption in place. 1 out of every 4 homes benefits from the senior/disabled exemption.

Year	Average Taxable Value	City's Tax Rate	Annual Tax Bill	Monthly
2016	$154,545	$0.61	$  943	$78.58
2017	$170,000	$0.59	$1,003	$83.58

5. My property value is more or less than the average. How do I calculate my city tax bill?

Please use our online calculator. 

6. How is city property tax revenue spent?

Your city taxes fund the infrastructure you depend on every day, such as good roads, clean reliable water, a properly functioning sewer system and the police, fire and emergency medical services that respond in a crisis and keep our community safe. These funds also provide for innovative library programs that encourage life-long learning as well as superior park and recreation amenities that promote active lifestyles and provide beautiful green space for recreation and play. The following chart shows how much the average homeowner pays each year, or month, in property taxes for these services.

City Service	Annual	Monthly	Percent
Capital Projects*	$  444.00	$37.00	44.3%
Public Safety	$  363.35	$30.28	36.2%
Streets	$    55.90	$  4.66	5.6%
General Government**	$    39.13	$  3.26	3.9%
Library	$    39.13	$  3.26	3.9%
Parks	$    33.54	$  2.79	3.3%
Neighborhood Services	$    27.95	$  2.33	2.8%
Total	$1,003.00	$83.58	100%

* Capital Projects includes debt service for City Hall, Street, Drainage, Utility capital improvements, public safety equipment and other capital equipment.

** General Government includes City Manager's Office, Communications, City Secretary, Legal, Human Resources, IT, Finance, Budget, Building Services, non-departmental.

7. How does the adopted tax rate compare to the effective and rollback rates?

2017 Effective Rate    $0.575137

2017 Adopted Rate    $0.590000

2017 Rollback Rate    $0.593165

8. How much additional property tax revenue will the city collect this year, compared to last year?

The 59-cent tax rate will generate $2,167,007 or 7.94% more in revenue from property taxes for FY 2017-18. Of that amount, $728,148 (34%) is tax revenue generated from new construction. 

The proposed budget allocates the additional funding to a number of city services to keep up with growth and increasing demands on city services. This includes adding 2 positions to the Police Department including a dedicated fire dispatcher to the city’s 911 call center, and replacing aging police vehicles and an ambulance. One new Code Compliance Officer along with 2 part time positions for Animal Services are also proposed, along with full year funding for a building inspector position that was added this summer. The budget also includes competitive public safety compensation to ensure the city continues to attract and retain qualified first responders. It also addresses necessary improvements to the city’s water and sewer infrastructure, and continues to emphasize street maintenance.

9. What would be the result if NRH's property tax rate were reduced further?

For every penny the City property tax rate is reduced the average homeowner will save $17 per year, or $1.42 per month. The chart below shows what the average homeowner would pay in city taxes for tax rates ranging from 61-cents to 57-cents. 

Tax Rate	Annual Tax Bill	Monthly
$0.61 (2016 Rate)	$1,037	$86.42
$0.60	$1,020	$85.00
$0.59 (2017 Adopted)	$1,003	$83.58
$0.58	$  986	$82.17
$0.57	$  969	$80.75

For every 1-cent reduction in the tax rate, funding for the city’s day to day operations is reduced by roughly $410,000.  The greater the reduction in available funding, the greater the impact to the quality and quantity of the services offered to the citizens of North Richland Hills.

Tax Rate	Impact to City Services
$0.61	$820,000 more funding
$0.60	$410,000 more funding
$0.59	Adopted Rate
$0.58	$410,000 less funding
$0.57	$820,000 less funding

10. How do my City property taxes compare to other taxes I pay?

The tax you pay to the city equals around 22% of your overall property tax bill. Over half of your property taxes, 55%, goes to the school district, with the rest going to county agencies.

While it does not collect property taxes, the State of Texas collects around $2,000 in sales and other taxes per person per year. (Year: 2015, Source: State)

The federal government collects more than $10,000 per person per year in income taxes. (Year: 2015, Source: Federal)

11. Why does my property value increase every year?

Property values are set by the Tarrant Appraisal District (TAD) and may decrease, increase or remain the same from year to year. Property values are based on a number of factors including current housing market conditions. Overall, existing property values decreased from 2009 to 2011 and it was not until 2014 that they returned to pre-recession levels. There was essentially no increase in existing home values in 2015. While property values increased in 2016 and 2017, it is important to note that the taxable value has not increased as much as the market value due to state mandated limitations on value increases for residential homesteads. While senior and disabled residents may see their property values increase, their tax bill will not increase above the amount they paid in the year that they qualified for the tax ceiling.

12. Why do some other nearby cities have a lower property tax rate?

Property tax rates vary by city, as do property values. Some cities may have a lower tax rate, but a significantly higher average home value. Also, they may offer no homestead exemption or a lower homestead exemption.  Some cities have much higher sales tax and hotel/motel tax revenue that help fund city services, enabling the city to maintain a lower property tax rate. The following shows the 2017 average annual city property tax bill in NRH compared to the average city property tax bill in neighboring cities. (Please note, this reflects city taxes only and do not include property taxes levied by school districts or county entities.)

City	2017 Average Taxable Value	2017 Average City Tax Bill
Southlake	$540,550	$2,497
Colleyville	$503,485	$1,681
Keller	$331,345	$1,416
Fort Worth	$134,328	$1,081
NRH	$170,455	$  1006
Bedford	$187,083	$  973
Hurst	$133,434	$  775
Watauga	$123,422	$  743
Euless	$154,267	$  713
Richland Hills	$108,544	$  612
Haltom City	$  86,994	$  581

13. How are the homestead and senior exemptions applied/calculated?

North Richland Hills residents can receive a 15% homestead exemption, plus a $36,000 exemption if they are a senior citizen (65 and older) or disabled.

We will use a home valued at $200,000 as an example, which is the average Appraised Value of a single family home in North Richland Hills in 2017. The homestead exemption (15% of the Appraised Value) on this property equals $30,000.  This is subtracted from the Appraised Value, making the property's Taxable Value $170,000.

When the homeowner turns 65, they can fill out an application through the Tarrant Appraisal District and receive the senior exemption. This is not in lieu of the 15%, but rather in addition.  If a home with the average Appraised Value of $200,000 has both the 15% Homestead and the $36,000 Senior Exemption on the property, the owner would receive total exemptions of $66,000 ($30,000 + $36,000). This reduces the property's Taxable Value to $134,000.

The current tax rate is applied to the Taxable Value of the property. In this example, at a 59-cent rate, the resident would pay $1,003 in city property tax if they have the homestead exemption or $790.60 in city property taxes if they have both the homestead and senior exemption.

To verify if you have the homestead and / or senior exemption in place, contact the Tarrant Appraisal District at 817-284-0024.

14. How is the senior / disabled tax ceiling applied?

The senior / disabled tax ceiling (also known as a tax freeze) ensures that a senior or disabled person will not have a city tax bill any higher than what was paid in city taxes in the year the homeowner turns 65 or becomes disabled, even if there are increases to their property value or the tax rate.

The amount a senior or disabled homeowner pays in city taxes can decrease if changes to the appraised value and tax rate equal an amount lower than their frozen amount.  However, if in subsequent years the value increases and/or the tax rate increases, the homeowner can pay more in property taxes but not more than the amount previously frozen. The cap does not reset. 

If improvements are made to the home (such as an addition, not general maintenance type improvements), then the tax bill can go up by the amount of taxes related to the improvement.  This amount added to the previously frozen amount would then become the new ceiling on the amount of taxes a homeowner would pay.

If a homeowner benefits from the freeze, sells their home and buys a new home of higher value, the freeze will apply to the new home at the same proportion as the freeze applied to the home they sold.

The tax freeze may be passed on to a surviving spouse if the surviving spouse is 55 years of age or older at the time of the eligible homeowner’s death and continues to reside in the residence.

A senior / disabled tax ceiling is in place for 1 out of 4 homeowners in North Richland Hills. This number continues to grow each year. To verify that you have the senior / disabled tax ceiling in place, contact the Tarrant Appraisal District at 817-284-0024.

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Restaurant Scores

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1. How are restaurants scored?

Each food facility is inspected and scored on a demerit/point system based on the type of violation the inspector witnesses. Each violation is reported as a "critical" or "non-critical" violation. Inspection scores can range from 0 to 100 demerits.

• 0 demerits = perfect score
• 10 demerits = meets expectation and no critical violations
• 15 demerits = satisfactory inspection score with no critical violations
• 25 demerits = requires a re-inspection of the establishment
• 30 demerits or more = indicates serious conditions

State law indicates that when total demerits exceed 30, "the establishment shall initiate immediate corrective action on all identified critical violations, and shall initiate corrective action on all other violations within 48 hours." Depending on the severity of the violations, immediate closure may be warranted.

2. How often are inspections done?

Each permitted food establishment is given a "priority classification" based on the type of foods served and the population or age group that the food is being served to.

• Low Priority (inspected 1-2 times per year minimum): A food establishment that sells only prepackaged foods; prepares and/or serves only beverages or foods with minimal handling. This may include some convenience stores or commissaries.

• Medium Priority (inspected 2-3 times per year minimum): A food establishment that prepares, serves, or sells foods from precooked ingredients with limited handling. Examples include as a retail grocery store, sandwich shop, seasonal fast food, produce market, ice cream shop, bakery or candy store.

• High Priority (inspected 3-4 times per year minimum): A food establishment that prepares or sells foods from raw meats or seafood, extensively handles foods, and serves a highly susceptible population. Examples include a full service restaurant, fast food restaurant, seafood market, fresh meat market, delicatessen, caterer, hospital food service, or nursing home food service.

3. My favorite restaurant is not listed. Why?

If a restaurant is not listed, that means it was not inspected during the past month. Please check back monthly to see the latest inspection scores. Click the green Notify Me button on the left side of the page to sign up to receive email or text notifications when new scores are posted.

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Solar Panels

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1. Does NRH allow solar panels?

Yes, a zoning ordinance passed on December 8, 2014 and amended on May 19, 2015 allows and provides basic standards for solar panels in North Richland Hills.

2. Where can I put solar panels on my property?

Solar panels can be located on the roof of your home, on the roof of a permanent accessory building, or “ground-mounted” in your backyard.

Ground-mounted systems cannot exceed 8-feet tall and have the same setback and size standards as a permanent accessory building. Maximum sizes depend on the size of the lot and the presence of any existing permanent accessory buildings. The total area of permanent accessory buildings and ground-mounted solar systems will range between 500 and 1000 square feet.

Roof-mounted systems cannot extend beyond the roof’s edges or ridges and must have a maximum 8-inch separation between the system and the roof. Size is otherwise not restricted.

3. Is a permit required for solar panel installations?

Yes. The installation of solar panels requires a building permit.

4. What codes must be followed for the installation of solar panels?

The installation of solar panels is governed by the 2014 National Electrical Code and the 2012 International Residential Code.

5. Who can make application for a permit?

The person doing the actual installation of the system must obtain the permit for the installation of solar panels.

6. What information is required to accompany a permit application?

A site plan of the property; roof plan showing the precise locations of the solar panels, junction boxes, conduit, and disconnecting equipment; and a building elevation showing the location of electrical panel(s), electrical meter, disconnection devices, inverter, and required signage. Details showing the method of attachment, waterproofing method(s), solar panel spacing above the roof and an electrical design/diagram produced and sealed by a Texas Licensed engineer are also need.

Lastly, a detailed sketch depicting the roof framing members; including rafter size, rafter spacing, rafter direction, purlin locations, purlin bracing locations, decking thickness, type of roof material, and the number of layers of shingles, must be provided for adequate structural assessment. Roofs that do not meet minimum building code requirements may require an engineer’s design and professional seal.

7. How long does it take to get a permit?

Approximately 7 working days; provided all the necessary information has been submitted.

8. How much does a building permit cost?

Permit fees are based on the value of the installation (materials and labor), typically $200 to $500.

9. Do I need a permit for smaller solar panels for landscape lighting or gate motors?

While electrical permits may be required for some work — especially if your project connects to your home’s electric panel — these smaller scale solar panels for outdoor lighting and small motors do not require individual permits. Please call 817-427-6300 if you have questions.

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Teen Court

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1. Why choose Teen Court?

Teen Court allows participants to pay a minimal court cost of $20 and perform community service in lieu of paying for fines and court costs. Teens will be given up to 90 days to complete their community service and jury duties.

Successful completion of Teen Court keeps the violations from being reported on your driving record which could increase your automobile insurance rates and possibly suspend your driver’s license.

2. What do I have to do in Teen Court?

Appear at your first Teen Court setting with a parent or guardian. Follow the dress code required each time you appear in Teen Court. Complete community service hours as determined by a jury of your
peers. Perform jury duties in Teen Court to determine community service for others.

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TEXRail

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1. Why is TEXRail work closing roadways in NRH?

TEXRail is making significant improvements along the rail line from downtown Fort Worth to DFW airport to accommodate the new commuter rail service. This includes removal of the old railroad track, reconstruction of the railroad bed and installation of new concrete rail ties and new track. These improvements will reduce the sound and vibration coming from the track, making the new commuter rail traffic quieter than the traditional freight traffic we are used to. The track work is being completed on all sections of the TEXRail rail line, including those portions that cross our roadways. In some places a second side track is also being installed. Significant safety improvements are also being made to all railroad crossings, including installation of medians and new warning equipment and signs. These improvements are necessary for our community to be designated as a Quiet Zone. Please note, this activity is not unique to North Richland Hills. These improvements are being made in all of the communities TEXRail passes through. A schedule of current and upcoming work can be found at http://www.texrail.com/status/construction-updates/.

2. Why can’t they complete this work with lane closures?

While TEXRail is able to do paving and other improvements with lane closures, replacement of the train track itself necessitates a full closure of the roadway for 3 to 4 days. The full road closure allows contractors to remove the existing track, prepare the track bed and install a continuous span of track across the roadway to ensure the safety and integrity of the track. If they were to install track on one part of the roadway and then another part with welds in the middle, there is a potential for the weld to fail over time due to constant vibrations from vehicles using the crossing.

3. Why does the new crossing seem rough when I drive over it?

The improvements at rail crossings are being completed in phases. After replacing the track, TEXRail will come back at a later date to repave the roadway approaches on each side of the track. On our major roadways, this additional paving work will be done with lane closures and will not require full closure of the street. Once finished all of the crossings should be as smooth as the improved Mid Cities crossing.

4. Why were raised medians installed at railroad crossings?

Median barriers are a safety enhancement that restrict driver access to the opposing lanes and prevent vehicle drivers from driving through or around lowered crossing gates. These barriers have shown a significant reduction in the number of vehicle violations at crossing gates. For railroad crossings to be designated as a Quiet Zone, safety enhancements such as the median barriers must be in place.

5. Where will the NRH stations be located and how many parking spaces will they have?

The Iron Horse station will be located next to the existing Cotton Belt Rail line on 4.8 acres near Iron Horse Boulevard and Boulder Drive. It will include 386 parking spaces and 3 loading zones. The Smithfield Station will be located next to the existing Cotton Belt Rail line on 5.5 acres just northeast of Smithfield Road and Mid Cities Blvd. It will have 549 parking spaces and 3 loading zones.

6. When will service begin and how many trips will be offered daily?

Service is projected to begin near the end of 2018 with 17 round trips, and by 2030 will offer up to 22 round trips per day.

7. What are the benefits of TEXRail for NRH?

The new commuter rail service will:

• provide greater transportation options for residents and help to get cars off congested roadways;


• provide options for senior citizens, students and others who may be mobility impaired or do not have access to a vehicle;


• increase convenience and reliable travel time for those who work at and use DFW airport, as well as those who commute to downtown Fort Worth;


• provide connections to other transportation services including DFW Airport, Trinity Railway Express (TRE) commuter rail service, AMTRAK, and The T’s downtown bus transfer center at the downtown Fort Worth Intermodal Transportation Center (ITC) and T&P Station as well as Dallas Area Rapid Transit light rail system and the Denton County Transportation Agency’s A-Train;


• make NRH businesses more accessible to employees, employers and customers;


• spur new residential and commercial development near the stations.

8. What is being done to limit noise and pollution?

TEXRail trains are not diesel locomotives or heavy rail like the TRE trains. The rail cars to be used on TEXRail are called Diesel Multiple Unit (DMU) self-propelled passenger rail cars. These are the same cars used by Denton County Transportation Agency’s A Train.

Studies have shown that this DMU type of train creates 72% less pollution and 75% less noise than a standard locomotive. The TEXRail Environmental Impact Statement (EIS) shows that the sound level for these trains at full throttle is under 75 dBA at 50 feet (equivalent to the sound of a household vacuum cleaner) and below 50 dBA at 100 feet (equivalent to the sound of a normal level conversation). In addition, the railroad bed is being reconstructed and new concrete rail ties installed. This will reduce the sound and vibration coming from the track itself.

9. What is a quiet zone? Will we have quiet zones in NRH?

Train horns are required by federal law to be sounded at all public crossings, 24 hours a day, to warn motorists and pedestrians that a train is approaching. A quiet zone is a stretch of track where the Federal Railroad Administration has agreed that trains are not required to routinely sound the horn at each public crossing except in emergencies, such as someone on the track or workers within 25 feet of the track or at the discretion of the crew, as appropriate.

The City is working with the Fort Worth Transportation Authority and their contractors to establish Quiet Zone crossings through North Richland Hills. As part of Quiet Zone, significant safety improvements will be made to existing crossings, including installation of medians and new railroad crossing warning signs. The Quiet Zone designation—and all the improvements that go along with it—is planned to be in place by the opening of the rail line.

At the rail stations there are certain bells and horns that the system is required to use to alert passengers of an incoming/outgoing train to/from the station. This would only be during operating hours, not in the middle of the night.

10. Will my taxes go up to pay for this service?

No. The Fort Worth Transportation Authority operates it’s public transit system with funding from federal and local sources plus revenue from fares. The local source is dedicated local sales tax paid by consumers in Fort Worth, Richland Hills, Blue Mound, and Grapevine. North Richland Hills will be contributing funds of an equal proportion as part of the City’s agreement to participate in TEXRail. NRH’s participation in TEXRail will not result in an increase the NRH tax rate or the amount of sales tax or property tax that you pay. The sales tax and property tax generated by new development surrounding the Iron Horse and Smithfield stations will be used to fund the City’s participation in Tex Rail.

11. If my home is near the rail line, will this affect my property values?

Studies from around the country show that property values are usually enhanced by their proximity to a passenger rail station. Studies also have shown that property values are usually not affected one way or the other by their proximity to passenger rail lines if they are not located close to a station. These studies provide additional research data and information: "Assessment of the Potential Fiscal Impacts of Existing and Proposed Transit-Oriented Development in the Dallas Area Rapid Transit Service Area", "The Estimated Value of New Investment Adjacent to DART LRT Stations: 1999-2005", "Impacts of Rail Transit on Property Values", “Impacts of Transit Rail Lines on Property Values” Draft Report”, “Impacts of Transit Rail Lines on Property Values” RailVolution 2007 Presentation”, "Light-rail can turn into money train."

12. How will TEXRail service impact traffic at crossings in NRH?

The rail crossings at major thoroughfares such as Davis Boulevard or Precinct Line Road are not projected to have a negative impact on traffic movement through these intersections. The rail vehicles will clear the intersection in about a minute, generally less time than is required by a normal traffic signal cycle.

13. What type of development is planned around the NRH stations?

The City of North Richland Hills has established “Transit Oriented Development” (TOD) districts around both station locations to allow mixed use development that will be accessed by the transit stop in a walkable environment.

TOD developments already proposed in the Iron Horse Station area will include 100,000 square feet of new commercial space and more than 1,500 new residential units including apartments, townhomes and patio homes.

TOD developments proposed in the Smithfield area include 93 new townhomes and patio homes are under development within 1/3 mile from the Smithfield station, with more residential and commercial development being planned nearby.

Given the limited amount of vacant land remaining in NRH and the continued desirability and attractiveness of our community, the Iron Horse and Smithfield areas would have developed in one form or another even without TEXRail. The rail station provides an opportunity for more efficient, higher quality and higher value development in these areas.

14. Won’t the rail stations and surrounding developments bring more people to NRH and thus more traffic?

All major developments, whether they are commercial or residential, introduce or change traffic patterns at the access points and intersections. The city is working to proactively address any potential issues that may result from additional density and traffic around Iron Horse and Smithfield, just as the City does with the impacts from other major residential and commercial developments in our community.

In accordance with the city’s Master Thoroughfare Plan, additional turn lanes will be built at the intersections of Smithfield and Mid Cities, and improvements are being made at Smithfield and Davis to help accommodate additional traffic and improve safety. There are also plans for additional turn lanes and improvements to the intersection of Mid Cities and Davis.

While cars from neighboring cities will come to NRH to use rail stations, many of them are already coming through our city on their daily commute. Much of the traffic on Davis, Rufe Snow, Iron Horse, Mid Cities and other streets already comes from our neighboring cities.

There will be approximately 550 vehicles parking spaces at the Smithfield Station and approximately 385 parking spaces at the Iron Horse station. That’s nearly 1,000 vehicles off of major roads if used to full capacity. Additionally, many neighborhoods will have access to these stations from the NRH hike and bike trail system, so some NRH residents will walk or ride their bike to the TEXRail stations.

15. Should we be worried about an increase in crime at and around the rail stations?

Studies have consistently shown that the location of commuter rail stations has no significant impact on crime. These studies provide additional information: “Effect of Rail Transit on Crime: A study of Los Angeles from 1988 -2014” Ridgeway, G. & MacDonald, J.M. J Quant Criminol (2016). doi:10.1007/s10940-016-9296-7; “Journeys to Crime: Assessing the Effects of a Light Rail Line on Crime in the Neighborhoods” Robin Liggett, Anastasia Loukaitou-Sideris, Hiroyuki Isek, UCLA Department of Urban Planning.

The city will work closely with the Fort Worth Transportation Authority to ensure public safety concerns at North Richland Hills stations are addressed.

16. Some say TEXRail won’t improve traffic congestion. Is this true?

Tarrant County’s population is expected to increase from 1.8 million residents in 2010 to 2.06 million residents in 2020 and 2.3 million residents in 2030, according to the Region C Water Planning Group. While the rail line will not completely solve traffic congestion, it will make a positive impact by providing a reliable, alternative mode of transportation.

17. How will TEXRail benefit the local economy?

Rail stations are proven to be a magnet for quality residential and commercial developments and good for business overall. Studies and real world experience throughout the country have shown:

• Every $1 invested in public transportation generates approximately $4 in economic returns;


• Every $1 billion invested in public transportation supports and creates more than 50,000 jobs;


• Every $10 million in capital investment in public transportation yields $30 million in increased business sales;


• Home values performed 42% better on average if they were located near public transportation with access to rail stations.

18. Wouldn’t it be cheaper to build more roads?

There is no mode of transportation that is free to the tax payer. Roads cost tax money to construct and maintain. These funds come from local, state and federal taxes and fees depending on who is responsible for that road. City and County governments construct and maintain local streets, states construct and maintain state highways and farm to market roads, the federal government constructs and maintains the interstate highway system.

Federal Funds that are used to fund rail are dedicated public transit funds that cannot be used to construct roads. There is a separate fund at the Federal level for the construction and maintenance of highways.

19. When did planning for TEXRail begin and when were the NRH stations approved?

The North Central Texas Council of Governments and regional transportation authorities have been planning for more than a decade to extend passenger rail service to many communities in Tarrant, Dallas, Denton and Collin counties with connections to the existing transit systems in Dallas and Fort Worth.

In 2007, North Richland Hills was designated for future TEXRail stops by the North Central Texas Council of Governments and Fort Worth Transportation Authority and the city updated its Comprehensive Land Use Plan to incorporate the two commuter rail districts.

In 2009, the city held public hearings and adopted zoning codes and development regulations to guide future development in the Iron Horse and Smithfield stations.

In 2015, the City formalized an agreement with the Fort Worth Transportation Authority for the two rail station locations.
Fort Worth Star Telegram articles

20. I have additional questions. Where can I get more information?

Please review the additional FAQs located on the TEXRail website. You are also welcome to contact NRH Planning & Development at 817-427-6330 with any questions that you have. TEXRail website

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Water Service / Billing

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1. How do I activate water service?

To access information on how to activate water service in the City of North Richland Hills, please review the instructions and application found in the following link:
Establishing New Service

2. Why is the billing date different each month?

The City is divided into eight zones referred to as billing cycles. The service address determines which billing cycle the account falls in and billing occurs according to the following schedule:

Cycle 11 - First Tuesday
Cycle 12 - First Friday
Cycle 13 - Second Tuesday
Cycle 14 - Second Friday
Cycle 15 - Third Tuesday
Cycle 16 - Third Friday
Cycle 17 - Fourth Tuesday
Cycle 18 - Fourth Friday

The billing date will vary according to the day of the month that the above schedule falls on.

3. Why is my bill forwarded each month?

When your bill is forwarded it is typically due to a change of address on file with the Post Office. If someone has recently moved, check with the Post Office and see if they have an “Individual Move” or “Family Move” on file. An "Individual Move" will only forward the mail for the person listed, but a "Family Move" will forward the mail for everyone with the same last name. You can visit the local post office to get this corrected or contact the Postal Service Consumer Affairs Office in Fort Worth at 817-317-3623.

4. Do you estimate my bill? I can tell no one has raised the lid on my meter box.

The City reads the meters on a monthly basis and only estimates a meter if the meter box is inaccessible for variable reasons such as a vehicle on the meter box, gate locked, or covered by debris.

It is not necessary to raise the lid on the meter box to read the meter as the meters are read electronically through a device called a "Transponder” located on the top of the meter. Readings are then transmitted to the computer in the meter reading truck. The meter is read manually if the computer is unable to read the meter due to a tamper code or malfunction and generates a missed read error message.

5. Why is my bill so high?

Bills increase for variable reasons, listed below are some of the most common:
• Leaks – toilet, faucets, slab, pipe, etc.
• Sprinkler System – leak, incorrect settings, or broken sprinkler head
• Outdoor watering or hose left running
• Occupancy increase
• Theft of service

If you would like to have your meter read again or its devices checked, contact the Water Department at 817-427-6200.

6. Will the City credit my bill if I have a leak?

The City allows leak adjustments on accounts where the usage increased due to an underground pipe burst or hidden leak. Leak adjustments are not given for toilets, faucets, or issues with sprinkler systems. Proof of repair such as a plumber’s bill indicating the date and location of the leak must be submitted to the Water Department for consideration of a leak adjustment. Adjustments are only allowed on 50% of the excess amount above normal usage and calculated at the current volume + pass through rate.

7. Where can I pay my bill?

The City has several payment options available for your convenience; whether you want to pay in person, by mail, online or by telephone. Click the link below for more information on “Payment Options”. Payment Options

8. Is there a charge to pay my bill with a credit or debit card?

No Charge; The City offers this service free of charge as a convenience to customers.

9. Can I sign up to have my bill automatically debited from my credit card?

Yes, auto-pay with a credit or debit card as well as with a check is available through Paymentus, the City's online payment provider. In addition, the City offers a separate automatic draft service with a checking account through its billing system. This service is free of charge and the bill drafts on the due date of the bill, thereby eliminating penalties due to late payment. If you are interested in our automatic bank drafting service, click on the link below for the bank draft form, complete it and return return with a voided check to the following address:
Water Department
PO Box 820609
North Richland Hills, TX 76182-0609
Automatic Bank Draft Form

10. Can I pick the date that my account is to be drafted?

Yes, but only if auto pay is set up through the online payment service. If auto pay is set through the billing system, the draft date must remain the same as the due date on the bill. This will prevent penalties from applying and overlapping in billing.

11. My water looks funny and has a strange taste, is it drinkable?

The City’s drinking water meets all Federal (EPA) standards and should be safe to drink. Public Works can send a crew to your location to flush your line at the meter. Periodic flushing of water pipes removes mineral deposits which helps maintain and assure consistent high quality water.

Taste and odor problems can be caused by the compound 2-Methylisoborneol (MIB, a bitter-musty tasting taste and odor compound coming from algae) in Trinity River Authority’s raw water supply. Although it is unpleasant, MIB doe not affect the safety of the finished tap water and is not a public health threat.

One other possible reason for taste and odor problems is Manganese which is a metal abundant in the sediments of Lake Arlington, usually oxidized and not soluble. Warm water conditions lead to more dissolved Manganese, while not a health hazard, will lead to staining and bitter metallic taste if the majority is not removed by the treatment process

12. Can I get a discount when I fill my swimming pool?

The City does not give a discount on the water bill. If the pool is filled anytime between December – March, it can be taken into consideration (upon request) when the sewer average is calculated for billing. If you fill a pool during the aforementioned time period, send written notification via mail, fax or email to the Water Department. The notification should include the date the pool was filled and request review of your sewer average. Notification must be received prior to April 1.
Water Department
PO Box 820609
North Richland Hills, TX 76182-0609
Email: customerservice@nrhtx.com
Fax: 817-427-6202

13. How do I calculate the cost to fill my swimming pool?

To determine how much it will cost to fill a swimming pool, it is necessary to convert the number of of gallons it takes to fill your pool to cubic feet then multiply by the current water volume and pass through rates.
Example:
• Pool volume = 40,000 gallons / 7.48 = 5,347 cubic feet/100 = 53.47 ccf
• Volume cost = 53.47 x current volume rate
• Pass Through cost = 53.47 x pass through rate

This is a quick estimate of cost and will vary depending upon the minimum volume included in your base rate which is not included in the above calculation. View the current rate schedule by clicking the link below for more information.
Rates

14. Will the City provide trash containers?

The City does not provide trash containers. Trash must be containerized in a can, bag or box not larger than 33 gallons and weighing less than 50 pounds.

15. Will the City accept a temporary check as payment of the bill?

The City does not accept temporary checks as payment of the water bill.

16. How do I check for a water leak?

Listed below are steps to follow to test your meter to find out if you have a water leak:

1. Test should be conducted for a thirty minute period, during which time no water is being used on the property.

2. Find your water meter. It is usually located in the front of the house in a covered box near the street.

3. Write down the numbers indicated on the meter at the start of the test.

4. Return to check the meter reading after 30 minutes have passed.

5. If the numbers have not changed, you do not have a water leak.

If the numbers have changed, continue with the following steps:

6. Shut off the valves under all toilets in the house, and repeat steps 1-4.

7. If the numbers have not changed, you may have a running toilet that should be serviced.

If the numbers have changed, this indicates water consumption even though water was not being used during the test. A plumber may be required to locate and repair the leak.