City News

Posted on: October 26, 2017

2017 Citizen Survey


The City of North Richland Hills invites residents to participate in its 2017 Citizen’s Survey. The survey was mailed on October 26 to 8,000 randomly selected households with the option to respond by mail, phone or online. Please watch for it in your mailbox over the next week or so. Additionally, any NRH resident can take the survey online.

The city conducts a statistically valid and random citizen’s survey every other year. The purpose is to objectively assess the public’s satisfaction with city services and identify areas where improvements can be made. Some of the topics assessed on the survey are public safety, parks and recreation, streets and traffic, and customer service. The 2017 survey is being conducted by National Service Research of Fort Worth. National Service Research will present the results of the survey to the City Council in early 2018.

“We are proud of the level and quality of services and programs our residents currently enjoy, but we want to ensure that we continue on the right track,” said City Manager Mark Hindman. “Citizen feedback is very important, and we encourage all residents to participate in the survey.”

Online Survey

To complete the survey online, click on the link below and enter the survey code printed on your mailed survey. If you do not receive a mailed survey, you may obtain a survey code by emailing your home address to or by calling 817-312-3606. Your address will be used only to verify that you live in North Richland Hills and will not be shared with the city or included in the survey results. The survey will be available to take online through November 30, 2017. 

Online Survey


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